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Lighthouse Elevator BUG

by Mandoroan
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Original Post

Lighthouse Elevator BUG

★★★★ Novice

Hi,

 

I encountered a bug in the game which does not allow me to proceed. I have contacted EA help before and they advised me to post-a-post here about the bug. The issue is the following: I finished Chapter 2 and I am in the Lighthouse now trying to get to the second floor with the elevator to proceed to the next chapter. However, whenever I try to get to the second floor the elevator lifts, screen gets dark and the next animation is that we are descending from the second floor. I tried to repair the games a couple of time (3-4 times) but it didn't help.

 

Thank you for your help and answer in advance.

Message 1 of 7 (887 Views)

Re: Lighthouse Elevator BUG

Hero

Hi @Mandoroan

 

what platform are you playing on ?

 

Good Luck and Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 2 of 7 (871 Views)

Re: Lighthouse Elevator BUG

★★★★ Novice
PC. Sorry for forggeting to write that.
Message 3 of 7 (866 Views)

Re: Lighthouse Elevator BUG

Hero

Hi @Mandoroan

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Good Luck and Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 4 of 7 (857 Views)

Re: Lighthouse Elevator BUG

★★★★ Novice
Message 5 of 7 (840 Views)

Re: Lighthouse Elevator BUG

Hero

Not sure if there's new drivers for your card but I would try updating those if there are.

 

Also you're running a bit low on space on both your disc drives. Which one do you have the game on ?

Good Luck and Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 6 of 7 (832 Views)

Re: Lighthouse Elevator BUG

@Mandoroan

 

Please go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the "UnravelTwo.exe".

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file and load it up.

 

 Perf.png

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a user help user forum, I don't work for EA.
Dies ist ein User helfen User Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 7 of 7 (820 Views)

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