August 2018
Hi,
I encountered a bug in the game which does not allow me to proceed. I have contacted EA help before and they advised me to post-a-post here about the bug. The issue is the following: I finished Chapter 2 and I am in the Lighthouse now trying to get to the second floor with the elevator to proceed to the next chapter. However, whenever I try to get to the second floor the elevator lifts, screen gets dark and the next animation is that we are descending from the second floor. I tried to repair the games a couple of time (3-4 times) but it didn't help.
Thank you for your help and answer in advance.
August 2018
Hi @Mandoroan
what platform are you playing on ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2018
August 2018
Hi @Mandoroan
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2018
Not sure if there's new drivers for your card but I would try updating those if there are.
Also you're running a bit low on space on both your disc drives. Which one do you have the game on ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2018
Please go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the "UnravelTwo.exe".
If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file and load it up.