Help us improve Answers HQ! Take Survey No, Thanks

Re: Level 2 won’t Load please help

by Kelrycor
Reply

Original Post

Level 2 won’t Load please help

★★★★ Novice

Hey I just bought Unravel Two yesterday and I beat level 1 today and level 2 The lighthouse is stuck on the loading screen It wont load at all ive hard reset ive deleted and redone loaded the game I cleared the games cache Ive tried everything please help

Message 1 of 9 (1,215 Views)

Re: Level 2 won’t Load please help

[ Edited ]
Hero

HI @nhlismylife

which platform are you playing on ?

If on PC, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Good Luck and Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 2 of 9 (1,175 Views)

Re: Level 2 won’t Load please help

★★★★ Novice
Xbox One
Message 3 of 9 (1,171 Views)

Re: Level 2 won’t Load please help

Community Manager

@nhlismylife Hi, can you try restarting your system with a full reboot? Hold the front button until your system beeps and shuts down. You can also unplug your system from the power for a couple of minutes if you want to be thorough, then start back up the game and check again. 

If you still encounter the same issue, can you try swapping to a different gamertag and see if the issue manifests on that account too?

Thank you. 

Message 4 of 9 (1,152 Views)

Re: Level 2 won’t Load please help

★★★★ Novice
Did both those and it still won’t work. It legit won’t let me play past level 1.
Message 5 of 9 (1,136 Views)

Re: Level 2 won’t Load please help

Community Manager

@nhlismylife That's rather strange, thank you for the update. At this point I'd like to check for potential hardware issues. If you're using a disc, do you have access to another Xbox One? If so, can you try installing the game there and see if you get the same issues?

If the game is running fine on other hardware, I think a factory reset is the next step to take. 

 

You can find the details for how to do this here: https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults


Cheers.

 

Message 6 of 9 (1,126 Views)

Re: Level 2 won’t Load please help

★★★★ Novice

I have the same issue.  Have attached the file - looks like my processor isn't up to the job?  Is there anything I can do?  Could play first Unravel ok and the first chapter of Unravel Two worked although it occasionally chucked me out of the game.  Thanks.

Message 7 of 9 (1,084 Views)

Re: Level 2 won’t Load please help

Hero
You don't have a dedicated graphics card so that's most likely the issue. The chip you have is below minimum specs.

@alroach925

Good Luck and Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 8 of 9 (1,073 Views)
Highlighted

Re: Level 2 won’t Load please help

[ Edited ]
★★★ Guide

@alroach925

 

Yes, it is not the fact that you have a non-dedicated graphic card. Your graphic card is taking 4 GB of your 8 GB RAM to simulate up to 4 GB VRAM, there is still enough RAM left for the game. But the graphic chip is just not sufficient and does not meet the minimum requirements (left side in the screenshot) for this game.

 

Sorry.

Message 9 of 9 (964 Views)

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help