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Re: Stuttering issues on XBox One

by Dembire
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Stuttering issues on XBox One

★★★★ Novice

On XBOX One, the game at times stutters badly, like pauses in the middle of moves or transitions etc...  ANy fix for this in the future?

Message 1 of 6 (10,256 Views)

Accepted Solution

Re: Stuttering issues on XBox One

Community Manager

Try this. Reset the XB1 network card and clear the cache:

 

  1. On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
  2. After the console has shut down, unplug the power cord and wait 30 seconds.
  3. Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.
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Message 2 of 6 (13,587 Views)

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Re: Stuttering issues on XBox One

Community Manager

Try this. Reset the XB1 network card and clear the cache:

 

  1. On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
  2. After the console has shut down, unplug the power cord and wait 30 seconds.
  3. Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.
--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 6 (13,588 Views)

Re: Stuttering issues on XBox One

★★★★ Novice

I will try that, it wont reset all my TV and cable box settings will it?

Message 3 of 6 (10,238 Views)

Re: Stuttering issues on XBox One

Community Manager

As far as I'm aware, it won't change any saved settings. This process would be like wiping the short-term memory, whereas your saved settings would be in long-term memory.

Message 4 of 6 (10,229 Views)
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Re: Stuttering issues on XBox One

★★★★ Novice

FYI, this only fixed it for a couple days, it is back.  Is this the way it is supposed to work, have to do hard restart everytime?  I think something is wrong considering this doesn't happen on any other XBox One games I have.

Message 5 of 6 (10,196 Views)

Re: Stuttering issues on XBox One

★★★★ Newbie

I know this is an old post but for any one who reads this in the future, power cycling the console does not clear your xbox one, one s or one x cache. To clear your cache go to settings, network settings, advanced settings, alternate mac address and press clear. You will then see a Massage that reads "your console must restart to apply this change" and press restart. Your console will then restart clearing your cache.

Message 6 of 6 (2,895 Views)

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