Help us improve Answers HQ! Take Survey No, Thanks

Re: Game face

by EA_Nils
Reply

Original Post

Game face

★★★★ Newbie
On my Xbox one, every time I try to customise a character, it gives me the option to download game face, but every time I press 'download game face' it gives me the message "your download has failed. Please try downloading your game face again later"... Every time! for more attempts than I care to count, and over several hours. I tried turning my Xbox on and off (inc hard reboot) and it keeps failing. Why does it not work???
Message 1 of 2 (113 Views)
Highlighted

Re: Game face

Community Manager

@007superchicken  Hi,

 

if the issue still persists, please check the new sticky here: http://answers.ea.com/t5/EA-Sports-UFC/Info-Why-do-I-get-a-download-error-for-my-Game-Face/td-p/3018...

 

If all the steps in there do not help, please post back so we can further investigate.

 

Cheers,

Nils

Message 2 of 2 (81 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help