June 2014 - last edited July 2014
Note: I am temporarily marking this post as solution, with the sole purpose of increasing its visibility.
We are aware that there some of you who are still encountering issues despite going through various troubleshooting steps already. This is just to get everyone up to speed that hasn't tried these yet.
1. Login issues
This may just be an issue with a confusing redirect to easports.com after logging in. Check whether you can get around it following the below.
2. Visit www.easports.com
3. Click on Sign In (top right corner) and put in your Origin Account Details (This is not your gamertag/PSN ID)
4. Once logged in, go visit www.easports.com/gameface
2. Creating your Game Face
Before getting started, make sure you've downloaded and installed the Unity Web Player, an essential aspect of Game Face implementation. Aside of the Unity WebPlayer, you will also need Adobe Flash Player and the Game Face Browser Plugin (which should download automatically after you have installed Unity and clicked on "Get Started" on the page).
Continue with the steps by clicking on the spoiler below, as shown in this FAQ.
3. Import your Game Face
Imported Game Face:
4. Download Error
The most likely error is just that you need to link your Origin Account to your Console Persona--your PSN ID or XBL Account. If your Origin account is not linked, or linked to a different Gamertag, you will not be able to import your Gameface to UFC and will see a download error. The current linked Origin
account is visible in-game at: Customize > Settings > Account Settings > Origin
If that does not help, click on the spoiler below for all the info from the FAQ.
**Please note: The steps below may not work for all players experiencing an error. If these steps did not fix the error, rest assured our team is investigating and working on a resolution as quickly as possible. Thanks for your patience.
If you're having a problem or experience an error when downloading your Game Face*, you probably just need to link your Origin Account to your Console Persona--your PSN ID or XBL Account.
*Note: For best results, if you already have a GameFace created, update your existing Gameface by changing it to the “Fighter” type, and re-upload.
You can check if your Origin Account and Persona are linked by logging in to origin.com/account and looking under the Connected Account section. If it reads No connected accounts, or is linked to the wrong account, simply contact us for help and an advisor will be able to sort you out.
If you're having problems download your Game Face and your Origin Account and Persona are already linked properly, make sure you've downloaded and installed, or retry downloading and installing, the Unity Web Player, an essential aspect of Game Face implementation. The Unity Web Player page even tells you the version you currently have, or whether you've even, installed on the right side of the page, making it easy to check if you're up to date.
If you have gone through the FAQ and are still experiencing issues on your end, please reboot your console and try once more. This should clear any temporary files in your cache.
5. Appearance discrepancies
For those of you who are not able to replicate the look that they want in the game, please note that not all hair styles & facial hair are supported on a 1-to-1 appearance from website to in-game. However when selecting a particular style on the website, the game should determine the closest style that is supported in-game and apply that style to the imported Game Face created fighter.
If your created gameface varies greatly from what you see in the game, upload two images to an image hoster (e.g. imgur.com) so we can gather these and pass them on for further investigation.
June 2014 - last edited June 2014
K here a picture side by side showing what i choose on the ea gameface website is totally different ingame when loading my gameface in game
June 2014 - last edited June 2014
Check number four on EA_Nils's UFC GameFace post here: http://answers.ea.com/t5/EA-Sports-UFC/Ufc-gameface-not-working/m-p/3030698#M628