EA Sports UFC Gameface

[WhiteMexicanman]

I made my gameface, I saved it and now when I try to download it loads for about two minutes and then it says "Your download has failed. Please try downloading your gameface later." Help?

[EA_Nils · Accepted solution]

Note: I am temporarily marking this post as solution, with the sole purpose of increasing its visibility. 

Heya everyone,

We are aware that there some of you who are still encountering issues despite going through various troubleshooting steps already. This is just to get everyone up to speed that hasn't tried these yet.

1. Login issues

1. Visit www.easports.com

2. Click on Sign In (top right corner) and put in your Origin Account Details (This is not your gamertag/PSN ID)

3. Once logged in, go visit easports.com/gameface

2. Creating your Game Face

Before getting started, make sure you've downloaded and installed the Unity Web Player, an essential aspect of Game Face implementation. Continue with the steps by clicking on the spoiler below, as shown in this FAQ.

Spoiler

If you already have a GameFace created, for best results, update your existing Gameface by changing it to the “Fighter” type, and re-upload. 

3. Import your Game Face

1. Go to Main Menu > Customize > Create a Fighter
2. After entering Create a Fighter, the first prompt will ask if you want to import a Game Face.
3. The Origin Account login used for the game must be the same as the one you used to create your Game Face on the Game Face website.
   • If its not, this can be changed in game in Customize > Settings > Account Settings > Origin 

Spoiler

4. Download Error

The most likely error is just that you need to link your Origin Account to your Console Persona--your PSN ID or XBL Account. If your Origin account is not linked, or linked to a different Gamertag, you will not be able to import your Gameface to UFC and will see a download error. The current linked Origin

account is visible in-game at: Customize > Settings > Account Settings > Origin

If that does not help, click on the spoiler below for all the info from the FAQ.

Spoiler

5. Appearance discrepancies

For those of you who are not able to replicate the look that they want in the game, please note that not all hair styles & facial hair are supported on a 1-to-1 appearance from website to in-game. However when selecting a particular style on the website, the game should determine the closest style that is supported in-game and apply that style to the imported Game Face created fighter.

If your created gameface varies greatly from what you see in the game, upload two images to an image hoster (e.g. imgur.com) so we can gather these and pass them on for further investigation.

Cheers,

Nils

[EA_Nils]

Hi,

Thank you for your report.

Can you please try downloading your gameface once more? We were able to resolve an issue regarding this at 1AM PST and it should be working now.

Thanks,

Nils

[Smaik213]

It is impossible to download Game Face, tells me all the time "download to failed try again later" is frustrating... and I won't start the "career mode" till my fighter has... mileysad:

[schmector]

same issue here....this is not "solved"  please fix this issue?!?!

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[Shir_Dog]

Not yet solved, actually.  It still says that it can't download and to try again later.  What is the ETA for an actual solution to this problem, I for one am upset and know may other customers are experiencing the same issue and feel the same as I do.

[RsmithcolElite]

this is NOT solved, issue still occuring

[EmperorFatty7]

I'm getting this problem too, been trying to solve it for the last 3 hours.

[df9527a3e2b03a47]

Also having the same issue, no problems on gameface itself but it wont download on UFC

[ForestFire13]

It's still not working it's still saying try again at a later time

[rbrooks13]

Not solved Still getting the error