The Last Straw

[TheRealToxicJolt]

Okay.. hear this out.

I have filed 2 support tickets in the last 48 hours. Not a single response from anyone.

I have sent multiple DM's to multiple EA employees. Not a single response from anyone.

Where do I need post / message to get an actual response from a living human being that is employed at Electronic Arts? 

The issue is this, I have no problem spending money on a game I enjoy, however when its literally a scam, I do have an issue with it.

I bought $100 of UFC points multiple times.. However, when I bought them on May 9th, I woke up the next day noticing the markets are gone/changed and my $100 US Dollars is now worth $25.60 US Dollars..

I have requested a refund, declined, I submitted a review on it, declined.

How is this not a scam? Do the right thing and either refund or grant me the proper amount of coins.. 

[Phantomlover1717 · Accepted solution]

There is always the option to use social media to get in contact with an EA game adviser:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

[Phantomlover1717 · Accepted solution]

There is always the option to use social media to get in contact with an EA game adviser:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

[EA_Blueberry]

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@Phantomlover1717 wrote:

There is always the option to use social media to get in contact with an EA game adviser:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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Hi, @TheRealToxicJolt 

The pricing in game is still 12,000 UFC Points for $99.99 in North America. I'm not aware of any change in the amount of points on the store. Our staff is not able to refund the points as those transactions go through a players Apple or Google account, however they can check to make sure you've received all your points and whether they were spent. 

Please provide a proof of purchase of those 12,000 points from your Apple or Google Play store history and attach it to your case when getting back in touch with our team.

Let me know if you have any questions.

[TheRealToxicJolt]

Hello @EA_Blueberry 

I have purchased MANY items from you guys in the passed.. Had an issue with a 4 star pack not granting, however that was fixed and I was refunded.

However, this one has made me very ticked off seeing that Ive made several tickets and the only response was a decline without an explanation.

I bought $100 on May 7th, On May 10th you guys removed the market for fighters and raised the points given out for spending $100 by A 4x VALUE.

Needless to say, I have 3100 UFC points that I spent $100 on is now worth $25.60, and I cant buy any fighters because the market was removed because they are changing the value..

Please grant me the 9K points.

Below is picture, Let me know if you need anything else!!

https://gyazo.com/4ab756d282dda49c4031d1acbcef9ab8

[TheRealToxicJolt]

@EA_Blueberry 

It has been 3 Business days and I have still yet to receive a response.

I fulfilled your request and provided my evidence on this case.

I ask for an update or any type of communication so I can figure out on how to proceed with this game.