Game Face looks like alien

[jofrommd]

Ever sense the update to game face it does not work right for me.Before update no problems but now when it goes to create the face it looks like a alien.The face is twisted.Any help would be greatly appreciated.

[EA_Barry · Accepted solution]

@jofrommd

Another player has found that using the browser zoom can help: http://answers.ea.com/t5/FIFA-15/gameface/m-p/5390564#M203144

Give that a shot if you continue to have difficulty with the GF zoom.

[EA_Barry]

@jofrommd

Were you able to position the markers correctly?

The side image on step 3 of 5 needs to be facing to the right so delete your GF and redo it if yours was facing to the left.

Let us know how you get on, thanks.

[jofrommd]

Yea I can place the markers fine.I've used it with and without a side photo and it happens either way.

[EA_Barry]

@jofrommd

Hey did you maybe choose the female face? - http://answers.ea.com/t5/General-Discussion/what-the-hell-is-wrong-with-women-game-face-eyes/td-p/53...

Please see my step by step on the process about 1/3 the way down the following page:

http://answers.ea.com/t5/Bug-Reports/Game-face-won-t-load/td-p/5323478/highlight/true/page/3

If you still see the same problem at that point then, if you are okay with it, you could post your result image here as it may help us find out where things are going wrong.

[jofrommd]

Yeah Ive done those steps and still no go.I've included the photo i used and how it turned out on game face.Its not just this photo i have tried 6 or 7 different photos and people with the same result.

[EA_Barry]

@jofrommd

I just tried with that image:

Make sure you use the zoom function like this:

[jofrommd]

Ive done that. I did notice that on page were it set the markers that it cuts the bottom of the chin off so you cant properly place the marker at the bottom of the chin.Ive included a photo off that. Besides that i don't no what the issue could be.Any  other suggestions would be greatly appreciated.

[EA_Barry · Accepted solution]

@jofrommd

Another player has found that using the browser zoom can help: http://answers.ea.com/t5/FIFA-15/gameface/m-p/5390564#M203144

Give that a shot if you continue to have difficulty with the GF zoom.

[jofrommd]

Yea the problem was the browser zoom. It was set at Above 100% and that's what was cutting off the chin and causing the problem with the alien face.Seems to be working ok now. Thanks for the help.

[EA_Barry]

@jofrommd

Nice one. Thanks for the reply.