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[INFO] Getting Help and Board Guidlines

by EA_David
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[INFO] Getting Help and Board Guidlines

[ Edited ]
Community Manager

Greetings!

 

Welcome to AHQ! Please take a look around, and hopefully you can find an answer to your SWTOR support questions. If you want to find out more about AHQ and how we do things around here, please check out the About page, which has lots of information on rules, posting and progression. 

 

While we're all excited to make new friends, as is the rule across all SWTOR forums, please do not promote your invitation link in individual threads. 


If you're coming to the board with an issue might want to start by checking out our stickies. They're extensive and contain information gathered throughout the SWTOR's lifetime. 

 

If you think the server might be down, please check out the Server Status page. If you want to stay up to date on the latest changes in the game, you can always find the Patch Notes here.

 

In some cases you will need to contact support to deal with issues directly. You can find the appropriate channels to do so below.

 

  • In-Game Tickets – For in-game issues, Subscribers can submit in-game tickets to our Customer Support department. Click on the “Customer Service Help Request” Main Menu option (or by pressing “Ctrl + /”) and follow the instructions on the “Request Help” tab.

 

  • Bug Reports - Found a bug in-game? Let us know! Either head over to our Bug Report Forums or, if you are a Subscriber and in-game, you can type /bug. A window will pop up and let you fill in the details of your bug report. This report is sent directly to our Quality Assurance team for investigation. Please note, we do not typically respond directly to submitted bugs, but we investigate all of them.

 

 

  • Phone Support – For any Account, Payment, or Technical issues our Customer Service team is here for you! You can reach them via the following numbers:
    • USA: 1-(855)-345-2186 (Support available Monday- Saturday from 14.00 UTC - 23.00 UTC)
    • UK: +44 (0) 208 1969 890 (Support available Monday- Saturday from 14.00 UTC - 23.00 UTC)
    • Germany: +49 (0) 4 81 68 10 51 (Support available Monday- Saturday from 09.00 UTC - 18.00 UTC)
    • France: + 33 (0) 221 8282 9212 (Support available Monday- Saturday from 09.00 UTC - 18.00 UTC)
  • Do not use the (0) if located outside the EU country listed, eg. for UK dial +44 208 1969 890
    If you're using Skype or any other VoIP service to call, set the country to the language of the support you want to call, and call the country's number from the above list.
  • Please note that phone support representatives are unable to assist with in-game issues. Please create an in-game ticket for assistance. 

As ever, remember that if you want to give feedback on a feature, devise pvp strategies or just discuss the game, you can do so over on the Official Community Forums.

 

Thanks for checking out the board and please feel free to post any questions you have.

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