Help us improve Answers HQ! Take Survey No, Thanks

[Guide] Posting a DxDiag

by EA_Nils
Reply

Original Post

[Guide] Posting a DxDiag

[ Edited ]
Community Manager
This guide will cover how you can best share a DxDiag with us on the forums.
 
1.  Press and hold the Windows key and the letter R on your keyboard
2.  You will see a Run box in the lower-left corner of your screen
3.  Type dxdiag in the text field
4.  Click OK
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available
Spoiler

7.  Click the Save All Information button, found on the bottom of the DXDIAG report
8.  Save this text file to your Desktop if possible

 

To post your DxDiag either:

1. Select the 'Choose file' button below the post box

2. Find the DxDiag file and select it - hit Open

3. Add text to your post and hit Submit

OR

1. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
2. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
3. Copy the link of the page in your post, along with a precise description of your issue.

 

Message 1 of 1 (31,911 Views)
promo

Connection Troubleshooting

Issues with connecting to the game or the launcher? Getting lag spikes, high latency, or disconnections?

Check troubleshooting!

Maintaining Account Security

Keeping your account security up to date is very important if you want to keep your characters, items, and personal information safe!

View More
promo

Attach & Remove Security Key

Lost your Security Key? Got a new phone and need to set up a new Security Key? Check out this guide for detailed instructions!

View More