January 2016 - last edited January 2016
January 2016
I am out again. Yesterday I was able to get in and play now today back to data centers searching. You have to get this fixed asap!
January 2016
January 2016 - last edited January 2016
@ALPHARAGE42 wrote:
Case number 22107088 you were supposed to be calling me back yet the options you stated for the call back were not there.
No one here EVER has any access to the Help Center telephone Callback system. This is Answer HQ, the game player community website. We deal in Self-Help, and are not supposed to replace the official customer support personnel on Help Center. That generally applies also when there are CMs available during the work week, although they have channels direct to Help Center they can access.
Just the same as any other game player, our access to the system managers of the server farms is nonexistent, sorry. The weekend having arrived, few Game Advisers are on duty at Help Center. A queue may keep the contact waiting as long as two hours, quite frequently.
January 2016
Why are you posting that no one here can help? We had a EA Administrator (See below) yesterday ask for specifics to a problem he seemed to be able to solve. Now you keep posting we are yelling, we should go somewhere else for our legitimate problem to get solved. Seems a waste of time to come to this site if no one can help.
01-15-2016 07:07 AM - edited 01-15-2016 07:10 AM
Thank you for the posts everyone. I'd like to gather some more info if possible.
Can you post the following?
System:
Your Region:
When this started for you:
Any troubelshooting steps you've taken:
Thank you.
January 2016 - last edited January 2016
Gorath_the_Elder wrote
No one here EVER has any access to the Help Center telephone Callback system. This is Answer HQ, the game player community website. We deal in Self-Help, and are not supposed to replace the official customer support personnel on Help Center. That generally applies also when there are CMs available during the work week, although they have channels direct to Help Center they can access.
Just the same as any other game player, our access to the system managers of the server farms is nonexistent, sorry. The weekend having arrived, few Game Advisers are on duty at Help Center. A queue may keep the contact waiting as long as two hours, quite frequently.
Need more details? It's all right there: http://answers.ea.com/t5/help/faqpage
January 2016
Spent a hour with EA tech support; their final analysis was it is an xbox problem. EA says they do not have servers and servers are maintained by xbox. Final solution contact xbox tech support.
Spent an hour on the chat with xbox tech support. They wanted to reset my whole console back to factory. I gasped at losing all my achievements, she then said she would do something on her end: "Karen Joy: I just make sure refresh here on your account and on your game license to make sure that all the changes will reflect as I do not want you to lost all your saved data as well. "
So for the time being I am able to play Titanfall, but for how long?
January 2016
The EA Advisors ran around in circles doing a bunch of fixes that almost everyone has already done....They are having back-end issues but pushing the troubleshooting onto the customer...WTF EA?
January 2016
XBOX 360
Central US
5-7 days ago
-Delete cache
-Delete/Download profile
-Delete/Install content
-Hard-start console
-Restart Router
-Add Port Forwarding
I even used a different console
January 2016