Help getting error 401

[fasolichi]

im getting this error all the time i press "Play" button in-game..

http://srv2.jpg.co.il/7/53215cde9d054.jpg

i tried to repair, uninstall and reinstall nothing work for me.. plz help, i cant contact EA there is never game advisor in the window that popup after clicking chat now..

[EA_Kristi · Accepted solution]

It would seem that your account may be banned. Please send an email to accountdisputes@ea.com for further information. When sending the email please include the info requested in the following article: http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/

[EA_Kristi · Accepted solution]

It would seem that your account may be banned. Please send an email to accountdisputes@ea.com for further information. When sending the email please include the info requested in the following article: http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/

[fasolichi]

wth?!?! how banned?? i didnt even play!!!!!