treehousebrandstore screwed up

by kulza9
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Original Post

treehousebrandstore screwed up

★★★ Newbie

I understand that ea is not responsible for distribution but surely you can weigh in on this.

 

i preordered by pc version of titanfall collectors edition 5 months ago. i havge sent many emails asking when and how to finish the payment with the most recent being 2 weeks ago. every response was 'soon'

 

then i woke up 1 morning to find an email saying i have 4 hours to pay. unfortunatly time had already ran out by the time i read this. so who was in charge of this? whos the genious who forgot about timezones? someone at treehousebrandstore screwed up badly and now i miss out, ive contacted ea, respawn, titanfall with both emails and twitter and the only response i've gotten was 'too bad' from treehouse. this has been handled very poorly and thats no secret. i do not accept 'too bad' as a response. surely someone out there can do the right thing. i refuse to miss out because of someone elses mistake. they couldnt of expected me to sit on my computer hitting refresh on my emails 24/7.

Message 1 of 5 (1,051 Views)

Re: treehousebrandstore screwed up

Hero (Retired)

You will have to contact the people that you bought this off of. EA isn't responsible for 3rd party transactions like this.

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Message 2 of 5 (1,035 Views)

Titanfall Official Store screwed up was Re: treehousebrandstore screwed up

★★★★★ Newbie

Treehousebrandstore ( https://titanfallstore.zendesk.com/home) is the Titanfall Official Store...so this IS an EA problem, right? I ordered from the Titanfall Official Store and got the same replies as the OP.

 

Of course there's no way of knowing if the futher payment is just going to come off the existing card on the account, or it will be held up somehow. The site: https://store.titanfall.com/customer/account/ as you can see is down. No answers from the Titanfall Official Store ticketing system either.

 

Like the OP I ordered the Titanfall CE in October and so far all I've gotten is a hassle.

 

Message 3 of 5 (1,023 Views)

Re: Titanfall Official Store screwed up was Re: treehousebrandstore screwed up

★★★★★ Expert

Answers hq is not any kind of official complaints center.  This is a gamers to gamers discussion website.  No business here, none at all.  If you have a money problem, you have an OFFICIAL problem.  That is business, and belongs on the EA Help Center website:

 

For any account maintenance, persona assistance or code related queries, contact our Games Advisors using the new Help Center.
How to: Contact an EA Advisor.

Message 4 of 5 (1,018 Views)

Re: Titanfall Official Store screwed up was Re: treehousebrandstore screwed up

Community Manager

@teampreston wrote:

Treehousebrandstore ( https://titanfallstore.zendesk.com/home) is the Titanfall Official Store...so this IS an EA problem, right? I ordered from the Titanfall Official Store and got the same replies as the OP.

 

<snip>

 


@Team-Preston @kulza9  Heya,

 

I understand your frustration. Please log a ticket with the aforementioned page as they will be the ones to look into this for you: https://titanfallstore.zendesk.com/home

 

Thank you,

Nils

Message 5 of 5 (1,000 Views)