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FlashBash1285's avatar
FlashBash1285
2 years ago

Re: Titanfall 2 - “This Profile is not permitted to play online”

(Xbox Series S) I recently moved from Florida to Texas. Now my titanfall 2 is suddenly coming up with the error “This profile is not permitted to play online”. I have Xbox Game Pass Ultimate, which covers EA play. Why can’t I play TF2 Multiplayer all of a sudden? 

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @FlashBash1285 

    Try going through the following steps first:

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    If you continue running into issues reach out to our support to check for any issues with your EA account; How to use EA Help

    Thanks!

About Titanfall Franchise Discussion

Join the community forums and share your experience from the frontier in the Titanfall Games.9,439 PostsLatest Activity: 2 days ago
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Titanfall 2 - “This Profile is not permitted to play online”","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11404391"},"body":"

(Xbox Series S) I recently moved from Florida to Texas. Now my titanfall 2 is suddenly coming up with the error “This profile is not permitted to play online”. I have Xbox Game Pass Ultimate, which covers EA play. Why can’t I play TF2 Multiplayer all of a sudden? 

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(Xbox Series S) I recently moved from Florida to Texas. Now my titanfall 2 is suddenly coming up with the error “This profile is not permitted to play online”. I have Xbox Game Pass Ultimate, which covers EA play. Why can’t I play TF2 Multiplayer all of a sudden? 

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(Retired)","color":"BC00E8","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L\"}"},"rankStyle":"OUTLINE"},"User:user:39":{"__typename":"User","id":"user:39","uid":39,"login":"EA_Illium","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-30T12:10:47.300-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:tghpe58374/user:39"},"ModerationData:moderation_data:11404392":{"__typename":"ModerationData","id":"moderation_data:11404392","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11404392":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:39"},"id":"message:11404392","revisionNum":1,"uid":11404392,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:titanfall-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:11404391"},"conversation":{"__ref":"Conversation:conversation:11404380"},"subject":"Re: Titanfall 2 - “This Profile is not permitted to play online”","moderationData":{"__ref":"ModerationData:moderation_data:11404392"},"body":"

Hey @FlashBash1285 

\n\n

Try going through the following steps first:

\n\n
Spoiler
\n
    \n
  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • \n
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • \n
  • Check for updates 
    • \n
  • Try the steps in our Connection and Advance Connection Guides 
    • \n
  • Open you're Xbox NAT Type
    • \n
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • \n
  • Persistent Storage 
    • \n
      \n
    • Go to settings > Select Device & Connections > Then Blue-Ray 
      • \n
    • Select Persistent Storage > Clear Persistent Storage 
      • \n
    \n
  • Alternate Mac: 
    • \n
      \n
    • Go to settings > Select General  > Then Network settings 
      • \n
    • Go to advanced settings > Alternate Mac address > Select clear 
      • \n
    • Select restart 
      • \n
    \n
\n
\n

If you continue running into issues reach out to our support to check for any issues with your EA account; How to use EA Help

\n\n

Thanks!

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