How to fix this profile is not permitted to play pnli

[Sanskello]

How do I fix the this profile is not permitted to play online it’s just not working do I need xbox live but with apex I don’t so I don’t understand 

[EA_Barry]

@Sanskello 

"not permitted to play online" - this generally indicates some kind of ban or suspension. 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.