Freeze and kick in Multiplayer

[Ybarraplz]

@EA_Kent 

I seem to only be able to download the thin version from the origin website, and running the setup just launches origin

[EA_Kent]

@Ybarraplz 

You might need to manually remove Origin from your PC before you download it from the site. For more info on how to remove it check out the EA Help website. 

Once it's been removed you should be able to install the client, but let me know if you're still having some trouble. 

/Kent

[Ybarraplz]

@EA_Kent 

Still experiencing the same problems.

[Monad87]

Hi, I've been experiencing the same problem. The game randomly freezes in multiplayer and kicks me out with the message "Connection to server time out". I've tried a lot of things, some things from Google, YT and some from EA tech support, but nothing worked. Funny thing is, my husband is having the same game, we're using the same router, the only difference is he bought his game directly from Origin and I've got it via Steam.

Here's the list of things I've tried:

• Checked min. requirements on PC
• Updated windows 
• Added exception to antivirus
• Reinstalled the game
• Disabled origin overlay
• Increased priority in task manager
• Checked and reset router, switched network ports
• UOtrace scanned (2 times) and sent results
• Cleared Titanfall2 cache and deleted temp files
• Flushed DNS
• Port forwarding
• Updated GPU drivers
• Ran Origin as administrator
• Disabled startup programs on task manager
• Played Apex legends via Origin (not via Steam) without any issues on the other account
• Installed Titanfall2 with my husband's account on my PC (that is directly from Origin, w/o Steam) and the issue reappeared (disconnection from multiplayer)
• Installed Titanfall2 with my account on my husband's PC and the issue reappeared (disconnection from multiplayer)
• Uninstalled the origin client the hard way (registry)

Nothing from the above-mentioned worked. Still having the same issue.

PS. I've attached a screenshot of the error I'm receiving, the UOTrace results and DxDiag if you need additional info.

[EA_Kent]

Thanks for the updates! I appreciate all these details. 

@Monad87 The UO Trace results look totally fine. There are no issues with ping or packet loss from what I can see. Just to make sure I understood correctly, when your husband plays with his account on his own PC he hasn't been running into any disconnections like this at all? 

/Kent

[Monad87]

@EA_Kent yes, that is correct. He has also ran UO Trace just to check if everything is ok on his side, and his results were the same as mine.

[Rosemary225]

Does this mean our accounts are broken?

[Omidion]

@Rosemary225 Her post does seem to indicate that. And it's sad to see that this is an issue that plagued Titanfall 2 since launch.

[Inspector78]

To add to the discussion. I have found when my friends and I make a group to play multiplayer the issue comes up quicker than if I'm playing by myself. Just thought I'd through that in there. Hopefully it helps.

[GregTheSpark]

If we seriously have "broken accounts" then i want it fixed and i want compensation for the headaches that this issue has been giving me