DisplayName Field Missing...PC - Steam

by Puigovic
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DisplayName Field Missing...PC - Steam

★★★ Newbie

Hi there,
Just bought the game on Steam and it's impossible to launch it, getting the attached form when I'm trying and my EA app Id & PW are not working.
I went through a chat with EA support and tried uninstall/install routine and Safe Boot...it is still not working, they recomended me to post here...

 

Does anyone have a solution ? 

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Accepted Solution

Re: DisplayName Field Missing...PC - Steam

Community Manager

Hey @Puigovic 

 

Usually as long as you're logging in from the same device and network that wouldn't cause any issues. Are you using any sort of VPN or anything like that? 


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Message 3 of 4 (346 Views)

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Re: DisplayName Field Missing...PC - Steam

★★★ Newbie

+ if it's useful, here is my Dxdiag

Message 2 of 4 (380 Views)

Re: DisplayName Field Missing...PC - Steam

Community Manager

Hey @Puigovic 

 

Usually as long as you're logging in from the same device and network that wouldn't cause any issues. Are you using any sort of VPN or anything like that? 


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Message 3 of 4 (347 Views)

Re: DisplayName Field Missing...PC - Steam

★★★ Newbie

Hi,
No, I'm not using any kind of VPN.
Regarding your first point (same device/network), maybe the creation of my EA account was intially made through the Playstation Network : should it be the issue ? 

Message 4 of 4 (331 Views)