Forum Discussion

Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
9 years ago

Re: Vanguard SRS Collector's Edition from EB Games doesn't have deluxe edition

@Randalf_the_Red

Australia also has a direct contact number at 1800 894 823 - 9AM - 6PM AEDT Monday through Saturday.

3 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    So rang that "Australia Direct Number".. turns out our "direct" contact is based in China and the woman I spoke to had no clue what I was saying. Back to the spamming chat requests with a game advisor...

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    9 years ago

    @Randalf_the_Red

    I am surprised and sorry to see that you still haven't been able to get through to us. I've reached out to another team to check if they can instead reach out to you  so we can finally get this sorted for you.

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    9 years ago

    @Randalf_the_Red

    Hi there,

    I've just received word that our team managed to reach out to you to help you get the correct game version - sorry for the delay on that. I hope that you've been enjoying the game meanwhile 🙂

    Kind regards,

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SRS Collector's Edition from EB Games doesn't have deluxe 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@Randalf_the_Red

\n\n

Australia also has a direct contact number at 1800 894 823 - 9AM - 6PM AEDT Monday through Saturday.

","body@stringLength":"272","rawBody":"

@Randalf_the_Red

\n\n

Australia also has a direct contact number at 1800 894 823 - 9AM - 6PM AEDT Monday through Saturday.

","kudosSumWeight":1,"repliesCount":3,"postTime":"2016-10-31T14:02:32.682-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11381923_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":869},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumReplyMessage:message:11381922"},"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMTM4MTkyNCwxMTM4MTkyNA","node":{"__ref":"ForumReplyMessage:message:11381924"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMTM4MTkyNCwxMTM4MTkyNQ","node":{"__ref":"ForumReplyMessage:message:11381925"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwyNXwzOToxfGludCwxMTM4MTkyNCwxMTM4MTkyNg","node":{"__ref":"ForumReplyMessage:message:11381926"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"CachedAsset:theme:customTheme1-1753261015132":{"__typename":"CachedAsset","id":"theme:customTheme1-1753261015132","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Vanguard SRS Collector's Edition from EB Games doesn't have deluxe edition","moderationData":{"__ref":"ModerationData:moderation_data:11381924"},"body":"

So rang that \"Australia Direct Number\".. turns out our \"direct\" contact is based in China and the woman I spoke to had no clue what I was saying. Back to the spamming chat requests with a game advisor...

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@Randalf_the_Red

\n\n

I am surprised and sorry to see that you still haven't been able to get through to us. I've reached out to another team to check if they can instead reach out to you  so we can finally get this sorted for you.

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@Randalf_the_Red

\n\n

Hi there,

\n\n

I've just received word that our team managed to reach out to you to help you get the correct game version - sorry for the delay on that. I hope that you've been enjoying the game meanwhile 🙂

\n\n

Kind regards,

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