May 2017 - last edited May 2017
@mtboys2016 Hi, just to be clear are you able to play other games online? The error message can indicate that you don't have an active subscription that you need to play online.
If you have this, and the other games you've tried are online, can you try swapping to a different Playstation account? Be sure to leave your main account logged in so that you can share the ability to play online.
Excellent, thanks for the confirmation. If you encounter any further issues in future please let us know.
I hope you're enjoying the new patch, I know I am.
This happens to me all the time but during the match the game locks and says connection to server timed out then on the main menu the launch multiplayer is grayed out and says this profile not permitted to play online and doesn't go away until I reboot the xbox1