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Re: [PC] Titanfall2 crash on startup - 0xc0000005 error in Event Viewer

by BlueNalgene
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[PC] Titanfall2 crash on startup - 0xc0000005 error in Event Viewer

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Request: I would like to run Titanfall2, but I'm having some problems getting it to start.  I have attempted to implement suggestions from previous reports to solve my issue, to no avail.  I am open to suggestions and will report back with results.

 

Observation: Titanfall2 crashes on startup. I see a black screen for a second or two, then it dies.

 

Did it throw error codes? : Of the 19 attempts to run, I saw a single error message "createtexture2D failed to create texture ui/logo_gamelogo". Twice Origin asked for a crash report. Other than that, nothing.

 

Windows Event Viewer reports:

 

(18/19) Titanfall2 reports are:
Faulting application name: Titanfall2.exe, version: 1.0.0.0, time stamp: 0x5a2711ff
Faulting module name: d3d11.dll, version: 10.0.18362.387, time stamp: 0x7e72d1cb
Exception code: 0xc0000005
Fault offset: 0x0000000000128cb0

 

(1/19) Titanfall2 reports was:
Faulting application name: Titanfall2.exe, version: 1.0.0.0, time stamp: 0x5a2711ff
Faulting module name: atidxx64.dll, version: 26.20.15029.27016, time stamp: 0x5e9f5d77
Exception code: 0xc0000005
Fault offset: 0x0000000000a1e5d4

 

Note that both of these are access errors. The dll at fault seems to influence the offset reported, suggesting that there is not a "problematic bit" in the memory

 

Relevant Hardware:
AMD Ryzen 7 1700X @ 3.40GHz
16 GB RAM
64-bit Windows 10
Dual AMD Radeon R9 390

 

Drivers:
- dxdiag/directX - up to date
- GPU driver/AMD Radeon bloatware - up to date
- Bios UEFI - up to date

 

Test results:
- chkdsk - no errors
- Windows Memory Diagnostic Tool - no errors
- "sfc /scannow" - found 3 corruptions with OneDrive. These were corrected, with no change to this problem.
- Steam verify integrity - no errors

 

Potential conflicts addressed:
- Windows defender granted exception for Titanfall2.exe
- Chrome closed
- AMD Radeon Software closed

 

Launch Options:
"-novid -nomenuvid -window -noborder"

 

Other attempts with no impact (based on similar problems I found with Google):
- Physical reboot with 30s off time
- Hard Windows reboot "shutdown /s /f /t 0"
- Reinstall Titanfall2 files - I have done this 3 times
- Page file adjustment - from 2GB -> 16GB
- Run as administrator

- Starting from Origin rather than Steam

- "setting.shadow_enable" "0" in videoconfig.txt

 

Message 1 of 4 (205 Views)

Accepted Solution
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Re: [PC] Titanfall2 crash on startup - 0xc0000005 error in Event Viewer

★★ Novice

I fixed it!  First here are some more additions of things that did NOT work:

 

Contacting EA support - useless stuff, they didn't even read what I had tried before cranking me through the support desk meatgrinder

Clear Origin cache - no effect
CCleaner Applications cleanup - no effect
CCleaner Registry cleanup - no effect
Clean Boot - DID NOT DO - I use this PC for work related 3D modeling and anything I need Windows for, and it is unreasonable to expect me to wipe it for a game.
Complete uninstall and reinstall of GPU drivers -
- Uninstalled using the Control Panel method
- During reinstall of drivers, got error 1603 from AMD Adrenelin
- Used AMD cleanup

 

 

What did it:

 

Disabling AMD Crossfire.  It appears that Titanfall 2 does not play nice with Crossfire'd video cards.  I disabled it by going to AMD global settings and disabling crossfire.

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Message 4 of 4 (92 Views)

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Re: [PC] Titanfall2 crash on startup - 0xc0000005 error in Event Viewer

★★ Novice

Edit - more attempts to solve the problem:

 

Change Origin language to reset Origin - No effect

Delete and repair d3d11.dll - No effect

 

 

 

I'm not sure what the appropriate bump rate for this forum is, so I'm just going to assume the old standard of 1 bump / 24 hours.

Message 2 of 4 (159 Views)
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Re: [PC] Titanfall2 crash on startup - 0xc0000005 error in Event Viewer

★★ Novice

Edit - more attempts to solve the problem:

 

Running DISM /Online /Cleanup-Image /RestoreHealth - No impact on issue

Running an OCCT gpu memtest - No errors

 

 

Message 3 of 4 (128 Views)
Highlighted

Re: [PC] Titanfall2 crash on startup - 0xc0000005 error in Event Viewer

★★ Novice

I fixed it!  First here are some more additions of things that did NOT work:

 

Contacting EA support - useless stuff, they didn't even read what I had tried before cranking me through the support desk meatgrinder

Clear Origin cache - no effect
CCleaner Applications cleanup - no effect
CCleaner Registry cleanup - no effect
Clean Boot - DID NOT DO - I use this PC for work related 3D modeling and anything I need Windows for, and it is unreasonable to expect me to wipe it for a game.
Complete uninstall and reinstall of GPU drivers -
- Uninstalled using the Control Panel method
- During reinstall of drivers, got error 1603 from AMD Adrenelin
- Used AMD cleanup

 

 

What did it:

 

Disabling AMD Crossfire.  It appears that Titanfall 2 does not play nice with Crossfire'd video cards.  I disabled it by going to AMD global settings and disabling crossfire.

Message 4 of 4 (93 Views)
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