[PC] Titanfall 2 won't launch - DXGI_ERROR_DEVICE_RESET

[bgoods1212]

 I recently installed Titanfall 2 and every time I launch it, I get a frozen black screen with the same error message "DXGI_ERROR_DEVICE_RESET". Attached is a screenshot of the error. After researching different ways to fix this issue, I have not found any answers. I have tried:

1) Clean uninstall of drivers as well as installation of various drivers (17.3.1, 16.10.1, and others in between).

2) Uninstalling any type of fps overlay applications

3) Killing various apps before launch

Here are my PC specs: 

CPU: Pentium G4560 Kaby Lake

GPU: MSI RX480 8GB X Gaming

OS: Windows 10 Pro 64 bit

Mobo: MSI B250 Mortar

Attached is my dxdiag.txt file and screenshot of the error.

Thanks for your help!

[EA_Archi · Accepted solution]

Hello @bgoods1212 

Have you tried the solutions @INicexixI advised? As for refund information, check this article here https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee

Cheers, 

Archi

[EA_Archi]

Hello @bgoods1212 

I am really sorry for those troubles with Titanfall 2. Can you check this article for the possible solution? This seems to be caused by overclocking your GPU. Do you have MSI Afterburner installed? 

Cheers,

 Archi

[bgoods1212]

I have tried all of those solutions that applied to my situation to no avail. I underclocked my GPU using Wattman (Radeon) by almost 100 Mhz but it didn't work. I uninstalled MSI Afterburner as well. 

[bgoods1212]

Does anyone else have a possible solution? Otherwise, @EA_Archi can I get my money back for this game or a key to download a different EA title? 

Thanks!

[INicexixI]

Hey... @bgoods1212

Try this...

If Dx12 enabled in game switch it to Dx11

Another solutions:

Try to clean cash-memory through this https://help.ea.com/en/help/pc/how-to-flush-dns-cache-for-windows/

Do not forget about opening command Prompt from admin

Check hosts file C:\Windows\System32\drivers\etc

https://support.microsoft.com/en-us/help/972034/how-can-i-reset-the-hosts-file-back-to-the-default

Read this artcile https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

[Am not working for EA, If is answer good pls give me XP or accept as solution.]

Thanks for using ANSWERS HQ!

[EA_Archi · Accepted solution]

Hello @bgoods1212 

Have you tried the solutions @INicexixI advised? As for refund information, check this article here https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee

Cheers, 

Archi

[bgoods1212]

Unfortunately, @INicexixI's suggestions didn't work. I looked at the origin article and apparently I do not qualify for a refund...I haven't played the game once and have spent hours upon hours trying to fix the game. How can I not qualify for a refund @EA_Archi?

[EA_Archi]

Hello @bgoods1212 

Check this article on the EA refund policies, hope this can be of help in your case. 

[bgoods1212]

To my understanding, this article is for a physical disc (I bought Titanfall2 digitially). Who can I contact to help me get a refund @EA_Archi ?

Thanks

[EA_Archi]

Hello @bgoods1212 

To get in touch with EA Advisors directly, use this link here https://help.ea.com/en/contact-us/ and follow the instructions. 

Cheers,

Archi