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Crash when trying to edit video settings.

by MG_Pattern
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Original Post

Crash when trying to edit video settings.

★★★★ Novice

Product: Titanfall 2
Platform:PC
Summarize your bug Titanfall 2 runs fine but every time I try to edit the video settings, it crashes to desktop wothout any error messages.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Click the video settings.
What happens when the bug occurs? Titanfall 2 crashes and I'm taken back to my desktop.
What do you expect to see? The video settings.

I have a gtx 1070 and a i7-6700. Also, Origin overlay doesn't work in windowed or fullscreen mode even though it's enabled in the settings.

Message 1 of 9 (1,166 Views)

Re: Crash when trying to edit video settings.

[ Edited ]
Community Manager

@MG_PatternThanks for the post, it's an odd situation. 

Can I check if you encounter the same issue if you swap the game to windowed? Press Alt & Enter to do so. 

Perhaps a Clean Boot will help?

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

Thanks. 

Message 2 of 9 (1,128 Views)

Re: Crash when trying to edit video settings.

★★★★ Novice

I tried accessing the settings in windowed and fullscreen mode, there doesn't seem to be a difference because it still crashes.

The clean boot seemed to not affect anything at all.

Message 3 of 9 (1,113 Views)

Re: Crash when trying to edit video settings.

Community Manager

I see, thanks for the update and extra info. Can you try wiping your profile.cfg settings file then try again? You'll find it at My Documents\Respawn\Titanfall2\profile


be sure to make a backup of this to another location first, so you can replace it if something breaks. 

Message 4 of 9 (1,101 Views)

Re: Crash when trying to edit video settings.

★★★★ Novice

I deleted the profile.cfg file and it still does not work. Previously, I also fully reinstalled both Origin and Titanfall 2.

Message 5 of 9 (1,092 Views)

Re: Crash when trying to edit video settings.

Community Manager

Thanks. If you swap to a different user profile does this have any effect on the issue?

 

https://support.microsoft.com/en-ie/help/14039/windows-7-fix-corrupted-user-profile

 

Message 6 of 9 (1,085 Views)

Re: Crash when trying to edit video settings.

★★★★ Novice

I seem to have found a workaround. Even though the video settings crash my game, manually editing the settings using the profile.cfg file works.

Message 7 of 9 (1,079 Views)

Re: Crash when trying to edit video settings.

Community Manager

Thanks for the update, that's one way around the issue. I'm still not sure why the crash would happen, but if you're happy with this workaround then I'm happy. 

 

I take it you don't have any issues wth saving the campaign? That's also writing data to a file in your My Documents, I'm quite curious whether this also manifests issues?

Cheers. 

Message 8 of 9 (1,072 Views)

Re: Crash when trying to edit video settings.

★★★★ Novice

Campaign progress seems to be saving just fine. However, I haven't payed much singleplayer.

Message 9 of 9 (1,064 Views)

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