Cannot make in-game purchases

[theUSpopulation]

Product: Titanfall 2
Platform:Origin
Summarize your bug I cannot make in-game purchases. When I try to, only a blank window from Origin pops up.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to multiplayer>customization>Store and try to purchase any product.
What happens when the bug occurs? A blank window from Origin appears with no options to make a purchase.
What do you expect to see? A window from Origin allowing me to make a purchase.

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Picture for reference:

[EA_David · Accepted solution]

@theUSpopulation I see, for the next step can you wipe your Origin local cache?

You can find the steps on this page: https://help.ea.com/en-au/help/origin/origin/origin-my-games-list-is-blank/

[EA_David]

@theUSpopulation Thanks for the post. Outside of the game, does your Origin work without issue? 

Can you try grabbing Mass Effect 2 from the store and see if this works?

If it does, can you try restarting your system with a Clean Boot, then launch the game without launching any other programs, then check again?

https://help.ea.com/uk/help/faq/how-to-clean-boot-your-pc/

Thanks. 

[theUSpopulation]

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@EA_David wrote:

@theUSpopulation Thanks for the post. Outside of the game, does your Origin work without issue? 

Can you try grabbing Mass Effect 2 from the store and see if this works?

If it does, can you try restarting your system with a Clean Boot, then launch the game without launching any other programs, then check again?

https://help.ea.com/uk/help/faq/how-to-clean-boot-your-pc/

Thanks. 

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@EA_David No, Origin does not seem to be working. It also has a blank screen. Picture for reference.

 

Edit: I preformed a clean boot and it fixed this problem with Origin outside of the game, but my original problem still remains an issue. 

[EA_David]

Thanks for the update. Can you make sure that both Origin and the game are added to your firewall exceptions lists?

It may also help to try temporarily disabling your anti-virus as a test, in case this is a factor here. 

[theUSpopulation]

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@EA_David wrote:

Thanks for the update. Can you make sure that both Origin and the game are added to your firewall exceptions lists?

It may also help to try temporarily disabling your anti-virus as a test, in case this is a factor here. 

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@EA_David I tired that and it did not work.

[EA_David · Accepted solution]

@theUSpopulation I see, for the next step can you wipe your Origin local cache?

You can find the steps on this page: https://help.ea.com/en-au/help/origin/origin/origin-my-games-list-is-blank/

[theUSpopulation]

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@EA_David wrote:

@theUSpopulation I see, for the next step can you wipe your Origin local cache next?

You can find the steps on this page: https://help.ea.com/en-au/help/origin/origin/origin-my-games-list-is-blank/

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@EA_David

Sorry for the late reply but that did not work either. 

[EA_David]

Hmm, I'm running short of ideas. Hopefully we can figure this out though.

Can I check what region you're in? The prices are listed in Dollars, suggesting you're in the US, but if you're elsewhere perhaps the game is trying to reference an invalid version of the store. 

Thanks. 

[theUSpopulation]

@EA_David

Actually, clearing out the Origin local cache worked! I just did it wrong the first time around.  Thank you so much for your time!

[EA_David]

Ah, wonderful! As mentioned I was starting to get quite unsure of what the issue was. 

Thanks for the update, if you encounter any further issues in future, please let us know.