Unfortunately, Clean Booting didn't fix the issue. I have considered asking for money return and re-buying the game.
Thanks for giving that a shot.
When you have a chance I'd recommend reaching out to the EA Help team so they can take a look at your account. This might be something they can fix from their side.
You can find more information on how to create a case with them over at the EA Help website. If you prefer you can also speak with them via Twitter or Facebook instead.