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Re: Can't find Titanfall 2 product code

by EA_Kent
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Can't find Titanfall 2 product code

★★ Newbie

I bought Titanfall 2 on steam recently. I apparently need to use a product code to link it to my origin account before I can actually play, but I haven't been able to locate it. I haven't gotten an email or anything, so I'm not sure what to do.

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Re: Can't find Titanfall 2 product code

★★★ Newbie
For me, this was caused by my VPN. The game should auto-register when you start it from Steam, but won't if it notices you're on a funky connection. So you have to disable your VPN, shut down Origin, then start the game from Steam again.
This is what made it work for me, anyway. There is no product key.
Message 2 of 12 (321 Views)
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Re: Can't find Titanfall 2 product code

★ Novice

I'm having the same issue, the only reliable thing I've seen is about VPN's but I don't have one active on my computer, does anyone else have any tips?

Message 3 of 12 (308 Views)
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Re: Can't find Titanfall 2 product code

Community Manager

Hey @Bourne4242

 

If you're still having trouble with this I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. 


For more information on how to create a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well. 

 

 

/Kent

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Message 4 of 12 (261 Views)
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Re: Can't find Titanfall 2 product code

★ Novice

I got it to work by running it on a different machine and now it runs fine, just something broke on my main machine

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Re: Can't find Titanfall 2 product code

Community Manager

@Bourne4242 

 

Ah, I see. That's pretty strange, but thanks for letting me know that it's working for you now! Thumbs up

 

 

/Kent

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Message 6 of 12 (219 Views)
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Re: Can't find Titanfall 2 product code

★ Novice

I have the same issue, i tried contacting both EA and Steam, both told me its the other ones issue. Im not using a VPN or anything like that. 

Message 7 of 12 (215 Views)
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Re: Can't find Titanfall 2 product code

Community Manager

Hey @jump521

 

Were you asked to run through any sort of troubleshooting steps at all when you contacted EA Help or Steam? If so, what sort of steps have you had the chance to try so far? 

 

 

/Kent

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Message 8 of 12 (186 Views)
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Re: Can't find Titanfall 2 product code

★ Novice

I haven't been told any specific ones, but i tried the generic ones like verifying integrity of files, redownloading the whole game, reloging into Origin, etc. As far as i know, i have tried everything that I can.

Message 9 of 12 (153 Views)
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Re: Can't find Titanfall 2 product code

Community Manager

@jump521 

 

Got it, thanks!

 

What happens if you start up your PC in a Clean Boot before you launch Titanfall 2? If there's something else running on the PC that may be causing this a Clean Boot might help to get around it. 

 

For more details on how you can set one up check out the EA Help website. Let me know how that goes once you've had a chance to give it a try. 

 

 

/Kent

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