Help us improve Answers HQ! Take Survey No, Thanks

Re: unknown error

by puzzlezaddict
Reply

Original Post

unknown error

★★★ Newbie

Ever since buying a new mac sims 3 hasn't been working, and a notification pops up that says "unknown error occurred". I fixed an earlier issue where the game was stuck in the "finalizing" stage on origin, but still haven't found an answer online for this issue. 

Message 1 of 3 (149 Views)

Re: unknown error

@empmatrix14  The unknown error message has several causes, depending on the specs of your mac and the packs you have installed.  I can walk you through the fixes (and skip the unnecessary steps).  Just list the packs you've installed, as well as the specs of your mac.  Here's how to find that information:

 

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/475...

 

Please also let me know if you've already uninstalled.  It's not a problem if you have, it just means one extra step is necessary.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (143 Views)
Highlighted

Re: unknown error

@empmatrix14  I've moved your post to the Sims/Mac section.  Please let me know if you're still stuck with the unknown error; it's usually fixable with a bit of patience.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 3 of 3 (64 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help