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sims 3 problem

by Mohananah
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sims 3 problem

★★★★ Newbie

So I'm having this problem after buying the game on g2a.

 I downloaded origin, then the game, and got "an unknown error occurred".

So i looked it up but couldn't find any solution. I tried uninstalling both the game and origin, installing the expansions in correct order etc. Nothing works.

It doesn't even work when only installing the game.

Please help me. Thanks in advance. 

Message 1 of 4 (203 Views)

Accepted Solution

Re: sims 3 problem

If you've tried to reinstall multiple times, you could have remnants of a previous install still on your computer, so it's a good idea to clean your registry with a tool like Piriform's CCleaner (PCs—the free version is fine) or do a manual uninstall (macs) before moving forward.  It might also be useful to clear Origin's cache.

 

https://www.ccleaner.com/

https://bluebellflora.com/manually-uninstalling-an-expansion-or-stuff-pack-in-the-sims-3-for-mac/

https://answers.ea.com/t5/Technical-Issues/Don-t-know-how-to-clear-origin-cache-View-this/td-p/54997...

 

If you're on a mac, the unknown error message is fairly common.  There are several reasons for it, including a computer that is insufficient to run the game and/or an incompatible graphics card.  Additionally, all new versions of mac OS starting with Mountain Lion (10.8) are incompatible with the game, compounding the problem.  Manually applying the Super Patch (digital download version) helps in some cases.

 

https://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-The-Sims-3-Issues-playing-on-newer-post-2013-Ma...

https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/

 

If you're still having issues, please post your computer's specs here so that someone can offer more specific advice.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 4 (226 Views)

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Re: sims 3 problem

If you've tried to reinstall multiple times, you could have remnants of a previous install still on your computer, so it's a good idea to clean your registry with a tool like Piriform's CCleaner (PCs—the free version is fine) or do a manual uninstall (macs) before moving forward.  It might also be useful to clear Origin's cache.

 

https://www.ccleaner.com/

https://bluebellflora.com/manually-uninstalling-an-expansion-or-stuff-pack-in-the-sims-3-for-mac/

https://answers.ea.com/t5/Technical-Issues/Don-t-know-how-to-clear-origin-cache-View-this/td-p/54997...

 

If you're on a mac, the unknown error message is fairly common.  There are several reasons for it, including a computer that is insufficient to run the game and/or an incompatible graphics card.  Additionally, all new versions of mac OS starting with Mountain Lion (10.8) are incompatible with the game, compounding the problem.  Manually applying the Super Patch (digital download version) helps in some cases.

 

https://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-The-Sims-3-Issues-playing-on-newer-post-2013-Ma...

https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/

 

If you're still having issues, please post your computer's specs here so that someone can offer more specific advice.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 4 (227 Views)

Re: sims 3 problem

@Mohananah  As you purchased this game from an unauthorized vendor you need to contact the vendor about any issues you have with your purchase. If you feel your purchase is valid please contact EA customer service - link - EA customer service  about this issue.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.
Message 3 of 4 (177 Views)

Re: sims 3 problem

[ Edited ]

@Mohananah

 

Your issue is nothing to do with where you bought the game from, although the site is dubious. @puzzlezaddict has linked to the help threads you need to try and get your game to work. It's always best to buy from reputable sellers, EA has a list here - https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/#trusted or directly through Origin.

 

In addition you may find the following stickies thread helpful for Sims 3 Mac issues - https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/749...



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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