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Re: "The Sims 4 cannot open because of a problem" after update

by EA_Mai
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"The Sims 4 cannot open because of a problem" after update

★★★★ Novice

I updated the game today, and when I went to play again, my game would not load. I got the message, "The Sims 4 cannot open because of a problem".

I removed mods from my mods folder. I also uninstalled, and re-installed the game. My software is up to date: Mac OS X version 10.7.5. I tried "repair game", and it still will not open. I've been looking through forums for an answer and can't seem to find it. Help please!

Message 1 of 15 (499 Views)

Accepted Solution

Re: Sims 4 Update and Crash

[ Edited ]

@onawalknow @osipkaaaaa @bubiistcool 

 

A patch has just been released, 1.51.77.1220, to fix this issue. Please update your games Standard smile

 

  • Fixed an issue where Mac players on certain older versions of OS X were unable to launch the game. As a result, we rolled back a fix that was done for Mac players on 64-bit systems that eliminated a false error message which said, “The Sims 4 is not optimized for your Mac and needs to be updated.”


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 13 of 15 (495 Views)

All Replies

Sims 4 doesn't start anymore since yesterday's update

★★★★ Newbie

Hi,

 

I'm unable to start Sims 4 since yesterday's game update on Mac OSX 10.7.5 Lion. There were never any problems before. Now it says it's not compatible to my system anymore. I can't upgrade my OSX because the hardware doesn't allow it. Reinstall of the game and deactivation of Origin in game didn't work. I have no idea anymore. Your update destroyed everything.

 

Thanks for help!

 

Loreley

Message 2 of 15 (494 Views)
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Re: "The Sims 4 cannot open because of a problem" after update

[ Edited ]
Community Manager

Hi @onawalknow@bubiistcool ,

Thanks for explaining what troubleshooting steps you have tried so far. Would it be possible for you to take a screenshot of the error message you are getting when you try to open the game and share it with us?

It would also be very helpful to know more details about your Macs - please, follow the instructions in this post to find out: https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/461...

Thank you,
-Mai

Message 3 of 15 (483 Views)

Re: "The Sims 4 cannot open because of a problem" after update

[ Edited ]
★★★★ Novice

Thank you so very much for replying!

About my mac: Macbook Air 13-inch, mid-2011

Processor  1.7 GHz Intel Core i5

Graphics  Intel HD Graphics 3000 384 MB

Software  Mac OS X Lion 10.7.5 (11G63)

 

I also have 81.9 GB of free space on my computer; I was only using it for the game.

 

I've attached screen shots of the error message. I appreciate you taking the time to help!

Message 4 of 15 (460 Views)

Re: "The Sims 4 cannot open because of a problem" after update

@onawalknow 

 

Did Origin also update? Could you run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

 

If that doesn't work please start up your Mac in safe mode and then try to play - https://support.apple.com/en-gb/HT201262



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 5 of 15 (446 Views)

Re: "The Sims 4 cannot open because of a problem" after update

★★★★ Newbie

Hi Mai,

 

thanks for your help. Attached are the error message and my Mac's details. Sorry, they are in German. I hope this helps anyway.

 

Greetings,

Loreley

 

Sims 4 - 2.jpg

 

Sims 4 - 1.jpg

Message 6 of 15 (441 Views)

Re: "The Sims 4 cannot open because of a problem" after update

@bubiistcool 

 

Could you also please try the suggestions in my previous post?

 

Both you and @onawalknow are running Lion 10.7.5 and have 4Gb RAM. How many add on packs do you have installed? Could you also trash the Options.ini file in your Sims 4 folder. This will reset graphics settings back to default based on your Mac's capabilities.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 7 of 15 (434 Views)

Re: "The Sims 4 cannot open because of a problem" after update

EA Sims Team

Hello @onawalknow  @bubiistcool 

 

We're looking into this issue.

 

Thank you for providing info on this.

Message 8 of 15 (390 Views)

Re: "The Sims 4 cannot open because of a problem" after update

@onawalknow @bubiistcool 

 

Your Macs should be upgradeable to macOS 10.13 High Sierra. Would you be willing to upgrade to a later version of macOS as this seems to be a Lion issue. You can do this through the Mac App Store in your Applications folder. Make sure you back up your Mac beforehand Standard smile



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 9 of 15 (385 Views)

Re: "The Sims 4 cannot open because of a problem" after update

★★★★ Novice

Ok, I  will try your suggestion within the next couple of days when I get a minute. Will report back. Thanks!

Message 10 of 15 (362 Views)
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