December 2015
bought new sims3, it won't instsall on my PC with windows 10...I installed it on may Mac but it can't verify disk and it's telling me to contact customer service...is it possible to talk to these EA people or should i just take it back and get my monet back?. Thanks
Solved! Go to Solution.
December 2015
I've moved your post to the Sims 3 forum.
For the disc error on your Mac read this stickied thread - http://answers.ea.com/t5/The-Sims-3/Mac-Disc-Authorisation-No-Disc-Errors/m-p/4882518#U4882518
If you'd like further help with the PC and/or Mac issues it would help if you provided your computer details:
Mac - http://answers.ea.com/t5/The-Sims-3/MAC-READ-FIRST-Links-to-MAC-Help-Threads-amp-Guides/m-p/4756624/...
Windows PC - http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-PC-Only/m-p/1049584/thread-id/47181
December 2015
I've moved your post to the Sims 3 forum.
For the disc error on your Mac read this stickied thread - http://answers.ea.com/t5/The-Sims-3/Mac-Disc-Authorisation-No-Disc-Errors/m-p/4882518#U4882518
If you'd like further help with the PC and/or Mac issues it would help if you provided your computer details:
Mac - http://answers.ea.com/t5/The-Sims-3/MAC-READ-FIRST-Links-to-MAC-Help-Threads-amp-Guides/m-p/4756624/...
Windows PC - http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-PC-Only/m-p/1049584/thread-id/47181
December 2015
Hi Bluebell, the PC is an HP Pavalion 20, running Windows 10
CPU 1.4 GHz
cache 1MB
Inertface, serial ATA-300
Memory speed, 1066 MHz
Graphics processos, AMD Radeon HD 7310
I hope this is what you were asking for.
Thanks,
Joyce
December 2015
It means nothing to me, I'm a Mac person but I'll message a Windows helper for you
December 2015
Thank you...it's my wifes game, when it would not load on her PC i put it on my Mac(won't play)...if i am going to jump through hoops i would rather it work on her PC...Thanks again!
December 2015
Hi @joycenesaw
Could you please post here your PC's DxDiag? You have instructions on how to do that here. You can attach the file to your answer.
Also, could you tell us which error message and/or code are you getting when you try to install it?
December 2015
Hello, I think I have it working....Thank you for responding!