[WORKAROUND] [MAC] Black photos [ Edited ]

[sholaophelia]

After I downloaded the lastest patch, when I try to take a photo they turn up black. They were working fine before the lastest patch! I tried repairing the game, that didnt work. I don't have mods or anything.

[Tvillinglyckan · Accepted solution]

Hi, I solved the problem for me. I uncheck the retina display option in the settings and now I can take photos again. But this problem have never happened before the lastest update, but I hope they will fix this problem with the retina display

[crinrict]

• Are they black when you put them on the wall ? Or in your screenshotder ?
• What's your operating system ?
• Are existing photos affected too ?

[BryonyRae]

@sholaophelia and a couple of additional questions:

• Were you taking the photos in a pre-existing save, or a new save that you created after the patch?  If you haven't tried a new save yet, please do so.
• Which camera were you using?  Did you try the other cameras to see if there was any difference?
• Could you try taking photos on a different lot, to see if that makes a difference?
• What is your sim's photography skill level?
• What are your graphics settings in the game?
• Did you try updating your graphics drivers?

I know you already tried repairing, but it might also be worth it to clear your cache and then do one more repair.

[lolatort]

I have the same issue – selfies taken with cell phone camera were black both in sim's inventory and displayed on a wall (they looked normal in screenshot capture manager and screenshots folder). This is a save I started today for testing purposes – so no mods and no cc. Sim was at level one photography skill, but on level 5 (cheated) and with the most expensive camera the issue persisted. I also tried it on different lots. I have everything on the highest settings, except for lighting (just high) and edge smoothing (low).

EDIT to say the game was repaired and caches cleared before starting the save.

[crinrict]

What kind of graphics card do you have ?

[lolatort]

I have AMD Radeon R9 M370X, which I think is not super compatible with TS4 - I'm not happy with fps, even on lower settings. But never had any problems with photos being black before.

[cherpar]

All I can say is that I'm taking photos ok since the patch but I recalled on sims community someone said they had used paint by reference and were having black photos.  I haven't used paint by reference since the patch. Of course crinrict would know but I felt like there was some bug before ( and fixed before) that was similar. 

[crinrict]

Yes, black Photos are nothing new but before it affected most people. 

Mine are fine.

Can anyone tell me if just new ones are affected or also existing ones ?

[Tvillinglyckan]

Hi, all my photos that my sims take turn out black I have tried to reinstall the game, delete the ea files in documents. but they still turn out black soo saad :'( is there something I can do?

[crinrict]

Hi @Tvillinglyckan

are new ones also affected for you ?

I've merged your post with existing report.