September 2017 - last edited April 2021 by Bluebellflora
I bought the game june 2016 and I've never been able to open it, since origin keeps telling me that "the sims 4 is already running" with the errorcode:
[ed35e0ea:29f00e76:00000000:18a1dd51]
I've already tried reinstalling origin and resetting it. I've checked my task manager and it is not running. I've gotten a new macbook (the touchbar one) and it still tells me that the sims 4 is already running. Help me, please
(Edited title showing as added to the compiled list - Bluebellflora)
Solved! Go to Solution.
September 2017 - last edited February 2023
Ok. Let's try one more thing... Can you set up a new user account on your Mac and see if you can play in that account? Make sure to allow all permissions for the game to access the Documents folder.
Or:
In existing user account, go into System Preferences > Privacy & Security > Files & Folders and make sure the game has access to the Documents folder.
February 2017
I'm seeing that this question has been asked since 2013 and even up to 2016. The only answers posted are for windows 10 - well I'm not using windows I'm using a Mac so the quick fix for everyone else hasn't worked for me.
I've erased my mod folder and there is no cache to clean. I just wanted to play a game I've been playing since I was a child.
Unable to start:
The Sims™ 4 is already running.
[ed35e0ea:29f00e76:00000000:18a1dd51]
February 2017
The Sims 4 was released for Mac in February 2015 so any threads before then relate to Sims 3. That issue is due to unsupported graphics cards as Sims 3 is not compatible on post-2013 Macs without editing some game files.
Are you having issues with Sims 3 or Sims 4? Have you tried quitting the game process in Activity Monitor?
February 2017
February 2017
That's great that you fixed it and it would help others if you could post on here what you did to fix it. This site is players helping players
February 2017
Hello
I'm having the same problem as you had, and therefore I would really like to know how you fixed your problem?
March 2017
hi!?i got the same problem too..it is so frustrating..have you solve the problem yet?
May 2017
can you please let me know how you fixed this?? I'm on mac and i too can't seem to find a solution its driving me nuts!!!
TIA
May 2017
Can you open Activity Monitor, select the Sims 4 and then click on the grey X in the top left corner (not the red X) to quit the process?
May 2017 - last edited May 2017