The sims 3, Game won't launch On MacBook Air [ Edited ]

[bellaxxth]

I installed/downloaded The Sims 3 a couple days ago on my MacBook Air through Origin. Everything worked fine but sometimes the game would freeze and I had to reset my computer. Today I installed The late night expansion pack and the high end lot stuff pack and now I'm unable to play the game, I put in a screenshot of what it says. Could it be because I don't have enough iCloud storage? I have downloaded a lot off the exchange but can that have anything to do with it? Please help I miss playing The sims 3 already haha 

[EA_Mai]

Hi @bellaxxth,

It could be there's something wrong with your user files. Let's do a test to determine if that's what is causing the issue:

1. Close the game and launcher
2. Go to Documents \ Electronic Arts
3. Rename 'The Sims 3' folder to 'The Sims 3 old'.
4. Try to open the game again.

Does it open now?

-Mai

[bellaxxth]

Thanks for trying to help, I tried that and its still coming up with the same thing :/

[Bluebellflora]

@bellaxxth

Which MacBook Air? This thread may help - http://answers.ea.com/t5/The-Sims-3/Mac-Issues-playing-on-newer-post-2013-Macs/m-p/4935394#U4935394

[beachbaby14]

been having issues getting passed the plumbob page, just follows with a message telling me to check internet connection and if it doesnt work try again later. followed every step with no change. Macbook Air 13" 2017 Intel HD Graphics 6000 

[Tremayne4260]

@beachbaby14, there are several issues with Sims 3 on the Mac at this time trying to play on newer computers. Did you try to follow the guide to installing Sims 3? Here is a link that provides all the instructions on how to launch and patch the game.

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/749...

[puzzlezaddict]

@beachbaby14  The server connection error is a known issue and has been for several weeks.  There's a workaround for it, detailed in this post:

https://answers.ea.com/t5/The-Sims-Mac/Sims-3-quot-There-is-a-problem-connecting-to-the-server-quot/...

You may also get unknown error messages, which can have several causes.  For walkthroughs of the various fixes, please see Bluebellflora's guide to installing TS3 in mac OS:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/698...

If you have trouble with any of the steps, please feel free to ask for more help.