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The Sims 4 main menu glitch

by xKatWoman
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Original Post

The Sims 4 main menu glitch

★★★★ Novice

OK, so this issue came in today. When I launch TS4 everything seems normal until I get to the main menu screen... the screen kinda shrinks (as you can see in the image) and I can't click on anything. I tried reinstalling the game and repairing it over Origin, but nothing seems to work. I simply can't get my TS4 to work. Can anyone PLEASE help me??

Message 1 of 9 (398 Views)

Re: The Sims 4 main menu glitch

Hero

HI @xKatWoman

 

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 9 (382 Views)

Re: The Sims 4 main menu glitch

[ Edited ]
★★★★ Novice

@crinrict what if I am playing on a mac...?

Message 3 of 9 (378 Views)

Re: The Sims 4 main menu glitch

Hero

@xKatWoman

 

then I'm moving this to the Mac forum and let @Bluebellflora handle your case.

 

Would be good if you could post what kind of mac your using and what your MacOS is.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 9 (371 Views)

Re: The Sims 4 main menu glitch

★★★★ Novice
Message 5 of 9 (365 Views)

Re: The Sims 4 main menu glitch

@xKatWoman

Can you go into Documents > Electronic Arts > The Sims 4 and trash the Options.ini file, then launch your game.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 6 of 9 (352 Views)

Re: The Sims 4 main menu glitch

★★★★ Novice

@Bluebellflora I did it, launched the game again, still no fix :/

Message 7 of 9 (347 Views)

Re: The Sims 4 main menu glitch

@xKatWoman

Ok. Can you try toggling between full screen and windowed mode? Hold down CTRL, CMD and F.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 8 of 9 (341 Views)

Re: The Sims 4 main menu glitch

★★★★ Novice

@Bluebellflora ok, seems fine in the windowed mode... but can I somehow get it to work in fullscreen?

Message 9 of 9 (333 Views)
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