Sims 4 won't load or open (Mac)

by banana_bug24
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Original Post

Sims 4 won't load or open (Mac)

★★ Novice

For about a week know I have been trying to load sims 4 but every time I click on either nothing happens or it opens origin where it either says it is verifying game files or resuming download. When this happens I let leave it to try to finish the update, I have left it to try to do this for a day and check back to find that nothing has changed or happened and it still says the same thing. I finally reinstalled origin but now I am having the issue with my games not even appearing in the game library. I can try to click where the games are normally in the library and it opens the game detail window but nothing shows up in it. My game still won't open and as time goes on and I try day after day I just get more frustrated. If anyone has any solutions to this issue I would really appreciated because lots of money has gone into this game and others. I also should probably mention that this is not happening with just sims 4 but also with the other games in my library. I don't know what to do and am about ready to give up so I would appreciate any help.

Thank you.

Message 1 of 5 (607 Views)

Re: Sims 4 won't load or open (Mac)

@banana_bug24  You could try running the Origin reset tool for macs.  The uninstall process can miss some relevant files, but the reset tool should clear them out for you.

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 5 (581 Views)

Re: Sims 4 won't load or open (Mac)

★★ Novice

I tried this and it did not work

Message 3 of 5 (548 Views)

Re: Sims 4 won't load or open (Mac)

@banana_bug24  I suppose you can try uninstalling and reinstalling Origin again, making sure to manually clean out the files that often get left behind.

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

 

Since this issue is about Origin and not just TS4, perhaps you'd have better luck posting in the dedicated Origin technical help forum.

 

https://answers.ea.com/t5/Technical-Issues/bd-p/O-2

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 5 (542 Views)

Re: Sims 4 won't load or open (Mac)

★★ Novice

@puzzlezaddict thank you for trying to help, I will try posting it to the technical help forum and see what happens.

Message 5 of 5 (524 Views)