Help us improve Answers HQ! Take Survey No, Thanks

Sims 4 on Mac won't open

by cashierqueen

Original Post

Sims 4 on Mac won't open

★★★ Newbie
I have installed The Sims 4 on Mac os x Yosemite 10.10.3 through Origin. I clicked the 'play' button but nothing happen. The game won't run or open. I also have tried uninstall and reinstall the game several times but the same problem occurred.
Message 1 of 2 (37 Views)

Re: Sims 4 on Mac won't open

Hi @cashierqueen,


Please try manually removing Origin by following this instructions of EA Help:


Start by dragging the Origin client launcher or executable file to Trash or Recycle Bin.

To remove all traces of the Origin client from your system, open Finder and hold Command--or the Apple Key--Shift and G to open a Go to the folder: prompt, and type in ~/Library/ and hit Go.

In ~/Library/:

  1. Go into Preferences and delete com.ea.origin.plist
  2. Go back to ~/Library/ and then head into Launchdaemons and delete com.ea.origin.eshelper.plist
  3. Go back to ~/Library/ and now jump into Application Support and delete origin
  4. Go back to ~/Library/ and, finally, go into Priveligedhelpertools and delete com.ea.origin.eshelper

Completing the steps above should completely remove the Origin client from your system.


After that, download Origin again by clicking here, log into your account and try to play again.

No trabajo para EA, solo soy un jugador tratando de ayudar a otros jugadores. No respondo mensajes privados, Permite que otros puedan beneficiarse de la información.

I don't work for EA, I'm just a player like you, trying to help other players. I do not reply private messages.

Message 2 of 2 (30 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help