June 2018 - last edited June 2018
I recently purchased and downloaded the new Seasons expansion pack, and now my game won't load. When I click on "play" my screen goes to black, crashes, and then I have to force quit the game because the application is not responding.
Here's a list of everything I already tried:
Repair game (several times)
Reset origin
Restarted origin and my computer several times
Moved Sims 4 folder onto desktop for a clean user data folder (I use CC)
Turned off Origin In Game
Moved Sims 4 folder to trash (but left the Sims4.par folder alone) and re-downloaded it through origin - now the Sims 4 app on my computer won't open at all after doing this, it says the file is incomplete
Uninstalled the game through origin and re-downloaded it
Here are the specs on my computer:
Macbook Pro 13" 2016
macOS High Sierra version 10.13.2
Processor: 2.9 GHz Intel Core i5
Memory: 8GB 2133 mHz LPDDR3
Graphics: Intel Iris Graphics 550 1536 MB
I'm not running any antivirus and I do use CC (but I already moved that game folder out onto my desktop)
Any advice would be great, it seems like I've tried everything at this point
June 2018
@Arielface33 I suppose you could try uninstalling and reinstalling Origin as well. There are a few extra files to hunt down:
https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
Other than that, the only thing I can think of is to try everything at once: uninstall Origin and TS4, clean folder, disable Origin in-game.
If that doesn't work, perhaps the true expert will have more ideas.