Re: Sims 4 crashes on Mac

by puzzlezaddict
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Sims 4 crashes on Mac

★★★ Newbie

I tried to download CC onto my game and anytime I tried to launch from origin the screen would turn black and eventually bring me back to my desktop. I would right click on the sims 4 logo and it would say "application not responding." So I removed the CC from the mods folder but the game is still not working. I even "repaired" the game via origin but that didn't help either. 

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Re: Sims 4 crashes on Mac

@nbernal9876  The first thing to try is to drag your TS4 folder out of Documents and onto your desktop.  The next time you launch the game, a fresh, clean folder will spawn with no content.  If you can play using this folder for a bit, you can transfer your saves into it from the old folder.  Hopefully the saves themselves aren't corrupt, but if a save causes your game to start crashing again, your best option is to revert to a previous version of that save.

 

If the clean folder test doesn't work, try running the Origin reset tool for macs.  You can also disable Origin in-game; this seems to fix a lot of issues on macs.  You could also try uninstalling and reinstalling Origin only, which would not affect your game.

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

If you're still having trouble, please post your mac's specs here, along with which packs you're running.

 

gather mac specs:  https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/475...

 

 

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I don't work for EA. I'm just trying to help fellow players with their games.
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