Sims 4 Won't Open (Mac)

[hehe_emma]

I've had the game for several months now, and all was fine. But after the recent update, by Sims 4 game won't open. Origin works fine, and I am still able to click on the game. It goes to open sims, then the screen goes black, and just comes up with a report saying that the app unexpectedly closed. 

I've uninstall it and reinstalled it again (which took about 8 hours to do), and it still won't open.

Please help!

[fons_garmo · Accepted solution]

@Laurenyoung001,

You may have a faulty mod in your CC. CC is not made by Maxis and it can trigger issues with the game, that's why Maxis does not recommend using it.

You need to test your CC in small groups until you find your faulty mod/mods

[fons_garmo]

Hi @hehe_emma,

Have you installed any mods or custom content in your game?

[darcybooboo]

Hello @fons_garmo,

I'm having the same problem, and I do have a lot of CC. Will I have to remove it all?

Thanks

[fons_garmo]

@darcybooboo,

Please remove it temporarily, just to see if the game loads without it.

[Laurenyoung001]

Removing CC works but why wont it work if you have CC?

[fons_garmo · Accepted solution]

@Laurenyoung001,

You may have a faulty mod in your CC. CC is not made by Maxis and it can trigger issues with the game, that's why Maxis does not recommend using it.

You need to test your CC in small groups until you find your faulty mod/mods

[NadiaBeukes]

Hi, @fons_garmo.

What is the "CC" you're talking about?

[fons_garmo]

Hi @NadiaBeukes,

CC is Custom Content, like hair, clothes, furniture... downloaded from the Internet and created by fans.

[janalia25]

So how to get it work again, because it really sucks to not being able to play ... maybe someone can give a step by step Information, how to make it work. 

And I did uninstall it before and also origin, now I'm curious to see how it's fixed

Thanks

[Bluebellflora]

@janalia25

Can you be more specific about the issue you are having? More information about your Mac and game would help too. Please provide all the information asked for in this thread - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...