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Sims 4 Mac will only say preparing download

by Ilovedogslol
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Sims 4 Mac will only say preparing download

★★★★ Novice

I already have downloaded Sims 4 but the new update wouldn't update. I've reset origin multiple times and signed in and out about 20 times. I decided to delete Sims 4 and re-download and now when I try to download Sims 4 it says preparing and then will say download failed. What can I do??

Message 1 of 5 (264 Views)

Accepted Solution

Re: Sims 4 Mac will only say preparing download

@Ilovedogslol

Thanks! I think you're experiencing the current Origin issue posted here - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245

Can you upgrade to a later version of macOS? That should fix it for you.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 4 of 5 (206 Views)

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Re: Sims 4 Mac will only say preparing download

@Ilovedogslol

 

Which version of macOS are you running?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 2 of 5 (216 Views)

Re: Sims 4 Mac will only say preparing download

★★★★ Novice

I'm using OS X Yosemite version 10.10.5

Message 3 of 5 (211 Views)

Re: Sims 4 Mac will only say preparing download

@Ilovedogslol

Thanks! I think you're experiencing the current Origin issue posted here - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245

Can you upgrade to a later version of macOS? That should fix it for you.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 4 of 5 (207 Views)

Re: Sims 4 Mac will only say preparing download

★★★★ Novice

Thanks a lot! I'll do that

Message 5 of 5 (198 Views)
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