Sims 4 Mac will only say preparing download

by e4hov
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Sims 4 Mac will only say preparing download

★★ Novice

I already have downloaded Sims 4 but the new update wouldn't update. I've reset origin multiple times and signed in and out about 20 times. I decided to delete Sims 4 and re-download and now when I try to download Sims 4 it says preparing and then will say download failed. What can I do??

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Re: Sims 4 Mac will only say preparing download

@e4hov

Thanks! I think you're experiencing the current Origin issue posted here - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245

Can you upgrade to a later version of macOS? That should fix it for you.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -

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Re: Sims 4 Mac will only say preparing download

@e4hov

 

Which version of macOS are you running?


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 2 of 5 (831 Views)

Re: Sims 4 Mac will only say preparing download

★★ Novice

I'm using OS X Yosemite version 10.10.5

Message 3 of 5 (826 Views)

Re: Sims 4 Mac will only say preparing download

@e4hov

Thanks! I think you're experiencing the current Origin issue posted here - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245

Can you upgrade to a later version of macOS? That should fix it for you.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 4 of 5 (822 Views)

Re: Sims 4 Mac will only say preparing download

★★ Novice

Thanks a lot! I'll do that

Message 5 of 5 (813 Views)