Sims 4 Digital Deluxe (mac) freezes at launch

[PaigeMikaela]

I just bought my Sims 4 digital deluxe bundle with get to work. I installed it using origin and once I finished I can open the game but then at launch it freezes. My computer does the rainbow wheel so I have to force quit the application. Application says not responding! I have been on the phone with 3 different tech support representatives and tried chatting 2x with different people. I have tried ALL the troubleshooting issues and they have issued me a refund. Moral of the story is I am not sure what else to do and I wish I can play this game. I am including all the steps I did to try and make my Sims 4 game work. 

- Uninstalled Origin/reset Origin using reset origin download tool .. done this 4 times

- Uninstalled Sims 4 game .. done this 4 times

- I also tried to just install the base game and not the expansion packs..

- Made a new user on my mac and tried to launch it there .. done this 2 times 

- I tried a safe boot and tried to launch the game there.. it just tells me I cannot launch application 

- I tried to save my sims 4 folder as sims 4 old and launch the game again and it made a new folder and it did the same issue

and possibly done more troubleshooting steps (just too many to remember).

I am running on macOS High Sierra version 10.13.5, maybe the versions aren't supported? 

Please help me run this game! Hopefully no one has to go through this problem. 

[Bluebellflora · Accepted solution]

@PaigeMikaela

You could try disabling Origin in-game, that may help.

Your Mac also has dedicated/discrete graphics. Could you please state which exact GPU it has? If you need help finding this information please read this post for instructions. I think it's AMD.

[jpkarlsen]

Tagging @Bluebellflora since this is a Mac issue.

@PaigeMikaela Your posting will be moved to the Sims Mac forum.

[puzzlezaddict]

@PaigeMikaela  Could you please provide your computer's specs?  Here's a description of what information would be useful:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/475...

[PaigeMikaela]

MacBook Pro 2016 

Processor: 2.9 GHz Intel Core i7

Memory: 16GB 

Graphics: Intel HD Graphics 530 1536 MB

I am running on macOS High Sierra Version 10.13.15

[Bluebellflora · Accepted solution]

@PaigeMikaela

You could try disabling Origin in-game, that may help.

Your Mac also has dedicated/discrete graphics. Could you please state which exact GPU it has? If you need help finding this information please read this post for instructions. I think it's AMD.

[PaigeMikaela]

I tried disabling origin, IT WORKED!!!!!!! 

After being on the phone with 4 different people for 2+ hours..

I attached two files of my GPU info just incase. 

[Bluebellflora]

@PaigeMikaela

Great! Thanks for coming back to confirm it worked, really helpful