January 2018 - last edited January 2018
I'm not really sure what happened, one day it was working fine and the next day it wasn't. I click on the game to open it, it opens a black screen and then crashes.
I have removed all mods and CC and uninstalled then reinstalled.
Nothings helped so far what do I do? The new update didn't change anything either
January 2018
HI @arielllh
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2018
I'm on a mac how should I do it?
January 2018
HI @arielllh
To find the info about your Mac click on the Apple icon in the top left corner of your desktop then select About This Mac
I also moved this to the mac forum.
Tagging @Bluebellflora
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2018
Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...