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Sims 3 "Unknown Error Occurred" HELP!!

by Briborg01
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Sims 3 "Unknown Error Occurred" HELP!!

[ Edited ]
★★★★★ Newbie
  • No Expansion/Stuff Packs (Base Game)
  • Origin Digital Download
  • "Unknown Error Occurred" Nothing else
  • Tried Every Possible Solution Including: YT, Answer HQ, Self Troubleshooting, Google Searches, ect

So basically everything I just listed on top is my problem I gave as much information as I could and this issue haves been frustrating me for the longest i bought the game long ago and played it all the time on this specific mac all the time with little problem and just recently when I want to play it again on the same computer after how many years and had to reinstall the game for the longest this just happen idk if its the new OS updates apple have been giving or what I have the codes and the expansion pack it have just caused more problems the usual please some one help me or is Sims 3 just un compatable with mac anymore i have been stuck on the same problem with 0 progress for 3 days now. PLEASE HELP!! thx in advanced.....

Screen Shot 2018-05-06 at 8.47.40 PM.png

 My Mac Specs

Screen Shot 2018-05-06 at 9.04.52 PM.png

The screen you see when you click "Play Now" on Origin (even though the game is FULLY DOWNLOADED)

Screen Shot 2018-05-06 at 9.04.38 PM.png      

The result after clicking "Play Now"

Message 1 of 3 (168 Views)

Accepted Solution

Re: Sims 3 "Unknown Error Occurred" HELP!!

[ Edited ]

If you've uninstalled and reinstalled, some pieces of the previous install may have remained on your computer.  It might be best to do a clean uninstall before trying again; perhaps reinstall Origin as well, while you're at it.  Then manually patch to 1.67 (even if the game thinks it's already patched) using the digital download version of the Super Patch.

 

https://bluebellflora.com/manually-uninstalling-an-expansion-or-stuff-pack-in-the-sims-3-for-mac/

https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/

 

Some people have had success downloading the game using a different admin account as well.

 

If you saved your previous Sims 3 folder in Documents (the one with your saves, cc, mods, etc.) it would be a good idea to rename it and move it out of Documents, forcing the game to spawn a new one when you launch.  You can transfer your files back later.

 

Given that your computer has only 4 GB RAM, it's probably a good idea to only launch the game right after a restart, or after quitting all other apps and purging RAM to free up as much memory as you can.

 

https://bluebellflora.com/resetting-ram-during-gameplay/

 

None of the most recent mac OS are compatible with TS3.  However, High Sierra has been giving people more problems than its predecessors, especially on computers that are insufficient or barely adequate to run the game.  Just because you could play before doesn't mean that it will still be possible going forward, unfortunately.

 

Tagging @Bluebellflora as she is the true expert on these matters.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Re: Sims 3 "Unknown Error Occurred" HELP!!

[ Edited ]

If you've uninstalled and reinstalled, some pieces of the previous install may have remained on your computer.  It might be best to do a clean uninstall before trying again; perhaps reinstall Origin as well, while you're at it.  Then manually patch to 1.67 (even if the game thinks it's already patched) using the digital download version of the Super Patch.

 

https://bluebellflora.com/manually-uninstalling-an-expansion-or-stuff-pack-in-the-sims-3-for-mac/

https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/

 

Some people have had success downloading the game using a different admin account as well.

 

If you saved your previous Sims 3 folder in Documents (the one with your saves, cc, mods, etc.) it would be a good idea to rename it and move it out of Documents, forcing the game to spawn a new one when you launch.  You can transfer your files back later.

 

Given that your computer has only 4 GB RAM, it's probably a good idea to only launch the game right after a restart, or after quitting all other apps and purging RAM to free up as much memory as you can.

 

https://bluebellflora.com/resetting-ram-during-gameplay/

 

None of the most recent mac OS are compatible with TS3.  However, High Sierra has been giving people more problems than its predecessors, especially on computers that are insufficient or barely adequate to run the game.  Just because you could play before doesn't mean that it will still be possible going forward, unfortunately.

 

Tagging @Bluebellflora as she is the true expert on these matters.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (283 Views)

Re: Sims 3 "Unknown Error Occurred" HELP!!

@Briborg01

 

So pleased @puzzlezaddict's excellent advice has helped you Standard smile Can you remember what specifically worked for you? Always good to know so we can recommend to others, especially as you only have the base game installed.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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