July 2018
I am trying to get the " Cats and dogs " expansion pack for Sims 4. The first step is to redeem product code from the dropdown menu from the games tab, at the top left. I can see the "redeem product code" tab but it is grey and I can' t select it. I think it could be because I am offline, but I am having problems getting online, even though I am connected to wifi, it also says that I need the newest update to get online, or something. It starts updating but stops half way. Please help. Thanks. ( I am using a MacBook Air )
Solved! Go to Solution.
July 2018
Yes you need to be online, let's see if we can fix it for you.
If you have any antivirus/firewall running can you please disable it for now, then run the Origin reset tool and try again.
July 2018
Yes you need to be online, let's see if we can fix it for you.
If you have any antivirus/firewall running can you please disable it for now, then run the Origin reset tool and try again.
July 2018
Thank you so much, and for your help. It is now working!