Help us improve Answers HQ! Take Survey No, Thanks

Re: [MAC - READ FIRST] Links to Mac Help Threads, Guides and Troubleshooting

by Bluebellflora
Reply

Original Post

[READ FIRST] Sims 4 - Mac Help, Guides and Troubleshooting

[ Edited ]

Whether your game isn't playing properly or you just want some info on how The Sims 4 should perform on your Mac, please take some time to read through this thread and try out some of the suggestions and troubleshooting tips. This thread is for Mac specific issues. For general gameplay bugs it's always worth checking Crinrict's Bug Thread as some bugs are gameplay related so therefore affect both Mac and Windows users. 

 

- Finding out which Mac you have

Please read these instructions on how to find the information.

 

- System requirements

Make sure your Mac meets the minimum system requirements for the game. If it doesn't it will not load.

 

- Game not loading

- Black screen

- Crashing

Please try these basic troubleshooting steps before posting asking for help. You can normally fix simple problems yourself in minutes. 

 

- Greyed out Play/Install button in Origin

Please try this fix

 

- Screen flickering in-game

Toggle your Edge Smoothing settings. More information here.

 

- Game not updating in Origin

Please try this fix

 

- Game icon bouncing up and down in the Dock but not loading

Please try this fix

 

- Saved games not loading on Macs running macOS Sierra

Jump to this post.

 

- Mac specific bugs

Please read this post for Mac specific bugs. These are bugs which only affect those playing The Sims 4 in OS X and macOS.

 

- CC, Mods and Patching

Please jump to this post. 

 

- Using the cheat console

Help for cheat console issues.

 

- Graphics issues

For all graphics related queries head to this section. 

 

- Origin

For help with Origin on a Mac. 

 

- OS X/macOS

OS X El Capitan thread

macOS Sierra thread

 

- Miscellaneous information

If you want to play the same save games on two or more Macs you can without having to copy the save files onto an external drive. Saves can be synced immediately using a file sharing site and an app called MacDropAny. Full instructions here.

 

If you would like to stop the Gallery from filling up the cache folder with thumbnails you can use Automator to automatically delete them.

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 1 of 11 (131,291 Views)

Re: [MAC - READ FIRST] Links to Mac Help Threads, Guides and Troubleshooting

[ Edited ]

Finding your Mac's specifications:

 

About This Mac.png

 

 

Click on the Apple icon in the top left corner of your desktop and select About This Mac. You should see a window like the one above. Please provide the following information (you may need to click on More Info depending on what operating system you're running). Do NOT include your serial number:

 

  • Operating System (Version)
  • Mac model
  • Processor
  • Memory (RAM)
  • Graphics
  • 15" MacBook Pro users - click on System Report then Graphics/Displays in the left side list. If your Mac has dedicated graphics this will show up as either NVIDIA or AMD in the right side window, please list the specification here as well.

15 MBP.png

 

  • Are you running any antivirus?
  • Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game.
  • Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 2 of 11 (131,254 Views)

Re: [MAC - READ FIRST] Links to Mac Help Threads, Guides and Troubleshooting

[ Edited ]

Symptom:

 

  • Game not loading
  • Black screen
  • Frequent crashing 

Steps to try:

 

    1. Move your Sims 4 folder out onto your desktop and let the game generate a new one. You can find the folder in Documents > Electronic Arts > The Sims 4. If your game then works ok the problem was in your user data (most causes for this are incompatible or conflicting CC/Mods). Now you have a nice, new, clean user data folder you can try adding your old data back into the game gradually, testing after each addition. For example, copy your saves from your old The Sims 4 folder into the new one. If your game once again doesn't perform properly then you know that there is a problem somewhere in your saves, one or more may be corrupted. For more information on Saves read this.
    2. Try repairing your game. Open Origin, click on your games library, right click on The Sims 4 and select Repair Game.
    3. If you have Origin open but your game won't load, quit Origin then try launching the game again from the Sims 4 icon in your Applications folder.
    4. Log out of and quit Origin. Restart your Mac then open and log back in to Origin.
    5. Disable Origin in Game. Open Origin, navigate to the The Sims 4 in My Games, right click on the game and select Game Properties. Make sure Disable Origin in Game for this game is ticked. For more detailed instructions read this.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 3 of 11 (131,252 Views)

Re: [MAC - READ FIRST] Links to Mac Help Threads, Guides and Troubleshooting

[ Edited ]

Mac specific Bugs:

 

  •  Edge Scrolling - not properly compatible with OS X's full screen mode. When scrolling to the edge of the screen the Finder menu bar is showing. A work around for now is to turn off edge scrolling, using the arrow keys instead to move around the screen. Playing in Windowed Mode also fixes this issue. - Fixed in the April 2016 patch -

 

  • Multiple displays not configuring properly in game - When one or more external displays are hooked up to the Mac the game can appear in a random display.

 

  • UI controls are missing or distorted - this is an intermittent problem but can be reproduced. Playing in windowed mode seems to fix the issue, also toggling edge smoothing settings can sometimes fix it.

 

  • The Sims 4 does not work on Macs running OS X El Capitan 10.11 with certain NVIDIA GPUs

 

  • Photos taken in game are black - this is affecting users with Retina Macs since the October '16 patch. For now disable the retina setting in Game Options.

 

 

Mac specific CC Bugs:

 

  • Shiny, glowing Sims - Some CC makes the Sims look like they have oily/shiny/glowing skin. More details in this thread. Contact the CC creator to make them aware. The only solution is to remove the CC. No specific CC has yet been identified.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 4 of 11 (131,250 Views)

Re: [MAC - READ FIRST] Links to Mac Help Threads, Guides and Troubleshooting

[ Edited ]

CC, Mods and Patching:

 

  • For clear instructions on how to install CC and Mods on a Mac, read itsaprilXD's excellent guide. Remember that installing Mods and CC into your game is done entirely at your own risk. They must be moved out of your Mods folder before patching. Once patched check with the creator that the Mods/CC are compatible with the latest patch before putting them back into your game.
  • Troubleshooting steps for custom content not showing up in-game can be found here.
  • Turn off automatic updates for both The Sims 4 and Origin. This is especially important if you are using Mods in your game. Instructions can be found here. Make sure you have automatic startup for Origin turned off too so it doesn't automatically launch when you log in to your Mac. In Origin go to Preferences > Application:

 Origin updates.png

 

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 5 of 11 (130,498 Views)
Highlighted

Re: [MAC - READ FIRST] Links to Mac Help Threads, Guides and Troubleshooting

[ Edited ]

Using the cheat console:

 

Using the cheat console is exactly the same on a Mac as it is in Windows. Hold down CTRL, Shift and C. Whereas we normally substitute the CMD key for the CTRL key, this is not the case in The Sims 4 (or The Sims 3).  If this is not working for you check your keyboard configuration in System Preferences > Keyboard > Modifier Keys and Input Sources. The cheat console is coded into the game, there is no reason why it shouldn't work unless the user has changed some settings or has software installed which may be conflicting with the keyboard settings. Check whether your CTRL key is faulty or broken. If all else fails:

 

  • Try plugging in or bluetoothing another keyboard to your Mac. You may have a broken CTRL key(s).
  • Check for 3rd party software that has changed the keyboard mapping, e.g. - screenshot software or video capture software.
  • 3rd party software that is conflicting with the game. Close down any other apps that are running.
  • User changes to the modifer keys in System Preferences. Has someone used your Mac under your user account and changed something without you knowing? Go into System Preferences > Keyboard > Modifier Keys and set another key as the CTRL key
  • The Input Source in System Preferences > Keyboard has been changed to a different language. You could also try adding another language to see if this resolves the issue.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 6 of 11 (130,492 Views)

Re: [MAC - READ FIRST] Links to Mac Help Threads, Guides and Troubleshooting

[ Edited ]

Graphics related threads:

 

 

 

 

If you have upped your graphics settings in game and are now having problems loading your game simply navigate to Documents > Electronic Arts > The Sims 4 and trash the Options.ini file. The game will recreate a new one and reset your graphics options to default settings.

 

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 7 of 11 (130,481 Views)

Re: [MAC - READ FIRST] Links to Mac Help Threads, Guides and Troubleshooting

[ Edited ]

Origin help:

 

 

 

Origin connection and installation issues:

 

For any issues with Origin not downloading, installing, connecting or working properly please read this dedicated Mac Origin thread



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 8 of 11 (130,471 Views)

Re: The Sims 4 - Mac Help Threads, Guides and Troubleshooting

[ Edited ]

Minimum Requirements

 

  • Minimum OS – Mac OS X Lion (10.7.5)
  • CPU – Intel Core 2 Duo 2.4Ghz or better
  • RAM – At least 4Gb RAM
  • Hard Drive – At least 14Gb of free space with at least 1Gb additional space for custom content
  • Video – NVIDIA GeForce 9600M GT, ATI Radeon HD 2600 Pro or better. Video RAM of 256MB or better.
  • Input – Keyboard and Mouse
  • Online Requirements: Internet Connection required for product activation

 

Recommended Requirements - 

 

  • Minimum OS – Mac OS X Mavericks (10.9 or later)
  • CPU – Intel Core i5 or better
  • RAM – 8Gb RAM
  • Hard Drive – 18Gb Hard Drive space
  • Video – NVIDIA GTX 650 or better
  • Input – Keyboard and Mouse
  • Online Requirements: Internet Connection required for product activation


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 9 of 11 (128,860 Views)

Re: The Sims 4 - Mac Help Threads, Guides and Troubleshooting

[ Edited ]

Symptoms:

 

- Greyed out Play/Install button in Origin

- Game not updating in Origin

- Game bouncing up and down in the Dock but not loading

 

Steps to try:

 

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 10 of 11 (128,840 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help