May 2016 - last edited August by Bluebellflora
TROUBLESHOOTING AND INFORMATION FOR YOUR MAC
Looking for Mac help to get you back into the game? Then you are in the right place!
We have several guides available for Origin and related games. Just click on one of the links below that describes the problem that you are experiencing:
Feel free to create a new thread if you still need further help. But make sure that you detail the problem that you're experiencing and which steps you've already tried. Lastly, make sure to add your system specifications for crashing and freezing related issues.
Note that we also have a dedicated Sims Mac forum.
May 2016 - last edited July by EA_Mai
DOWNLOAD AND CONNECTION ISSUES
This section details what to do when you are experiencing issues with your connection or download.
The first step when dealing with connectivity issues is to reset your router by temporarily unplugging it from the power socket. Afterwards, switch from using wi-fi to a wired connection.
Continue to the below steps if your issue persists:
May 2016 - last edited June by Bluebellflora
INSTALLATION, CRASHING AND FREEZING ISSUES
This section details how you can resolve crashing and freezing issues with the Origin Client and related games.
Testing the hardware of your system
Should you still experience issues after having tried our main troubleshooting steps then you are possibly looking at a hardware issue. Depending on when your system was released, there are two methods to test this:
If these tests have identified issues with your hardware then you can reach out to Apple for further assistance.
CHECKING YOUR SYSTEM SPECIFICATIONS
Games are designed to require specific hardware to work on any system. These requirements are also referred to as system requirements. To test if your Mac is powerful enough to run the game that you are trying to play you can compare the requirements with your system specifications.
To do this, start by clicking the Apple icon in the top left corner of your desktop and select About This Mac. You should see a window similar to the one below, depending on the version of OS X that you're using:
If you are unsure if you meet the requirements then post your system specifications and we will take a look for you.
Discrete Graphics Processor
If you have a higher specification system such as a 15" MacBook Pro it might be equipped with a discrete AMD or NVIDIA graphics card, as well as an integrated Intel graphics processor. You can check this by clicking on System Report and Graphics/Displays in the left side menu. You will then see a video card list on the right:
Next to meeting the system requirements, Installing a game on your system also requires a specific amount of available space on your internal storage. It is important that you check how much available space is available on your system. Click on the Storage tab to see a breakdown of space used.