[POSSIBLE BUG] UI glitches and greyed out menus after April patch

by Bluebellflora
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Original Post

Re: Bug After Patch Update

[ Edited ]
★★★ Novice

Okay so I thought it was fixed, was playing it after I had posted here and all was fine. But just booted the game now - and nope it's back again, so thought I'd post here.

Here are my specs:

macOS Mojave version10.14.4
MacBook Pro (Retina, 13-inch, Mid-2014)
Processor: 2.6GHz Intel Core i5
Memory: 8GB 1600MHz DDR3
Graphics: Intel Iris 1528MB

I'll try the Origin Reset Tool and if not a new user account.

 

EDIT: Reset Origin, and made a new Mac User Account, still the same on that account too. :/

Message 20 of 188 (1,973 Views)

Re: Bug After Patch Update

@SuperGirl262

Thanks for trying. Could you boot into safe mode and see if it then works - https://support.apple.com/en-gb/HT201262

If not maybe uninstall the game, run the Origin reset tool, then redownload and install it. Makes sure you keep your Sims 4 folder with your saves etc. in it somewhere safe so you don't lose your data.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Message 21 of 188 (2,041 Views)

Re: Bug After Patch Update

[ Edited ]
★★★ Novice

@Bluebellflora 

 

I've done all that, completely reinstalled the entire game etcetc aannnd it's still the same Frown

Message 22 of 188 (2,026 Views)

Re: Bug After Patch Update

@SuperGirl262

Frown thanks for trying though. You definitely were trying a new clean game and didn't put your old Sims 4 folder back?


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Message 23 of 188 (2,007 Views)

Re: Bug After Patch Update

★★★ Novice

@Bluebellflora 

 

I completely deleted my old Sims 4 folder so it was a brand new install etc. :/

Message 24 of 188 (2,003 Views)

Re: Bug After Patch Update

@SuperGirl262

Ok, thanks. If it starts working properly again please post back with what fixed it to help others, I can't think of any other suggestions Frown

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Message 25 of 188 (1,995 Views)

Re: Bug After Patch Update

★★★ Novice

@Bluebellflora 

 

It was working earlier, but again its broken again.. it seems to have a mind of its own! 

Message 26 of 188 (1,993 Views)

Changes in colour of text boxes

[ Edited ]
★★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? Español
How often does the bug occur? Every time (100%)
What is your current game version number? 1.51.77.1220
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? When a charging icon or text advise should appear in colour(blue-purple-orange), it is always grey and difficult to read the text
What happens when the bug occurs? I can’t see the different colours of text advises in top right, the x of exit icon is not here, charging icon is a grey box
What do you expect to see? Different colours, for exemple: when my sim is in labour the text advise should be orange
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. patch April 16 /2019 and after patch in ORIGIN

Change in colours of text alerts boxes in the top right

Message 27 of 188 (2,016 Views)

Re: Bug After Patch Update

@SuperGirl262

Frown does it break during gameplay or is it when you load the game initially?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 28 of 188 (1,976 Views)

Re: Changes in colour of text boxes

@angiecarrife 

 

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


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- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 29 of 188 (1,968 Views)