Re: CAS problems in macOS High Sierra?

by zendercourtney
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Original Post

Re: CAS problems in macOS High Sierra?

★★ Novice
Hi @Bluebellflora

I have tried everything to fix this cursor glitch in CAS but nothing has worked.. What do I do now? Will this glitch go away by itself? Thank you for helping Standard smile
Message 81 of 155 (2,372 Views)

Re: CAS problems in macOS High Sierra?

@jjansku01

As you can see in that thread there doesn't seem to be a fix. It's only affecting a small amount of players and there doesn't seem to be a common link between those experiencing it. I'll move this to the thread so we can keep all feedback in the same place. It would help if you could list the complete specs. of your Mac Standard smile

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Message 82 of 155 (2,363 Views)

Re: CAS problems in macOS High Sierra?

EA Sims Team

Hello again.

 

Just to inform this thread - we are having discussions with Apple about this issue.


This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.

Message 83 of 155 (2,286 Views)

Re: CAS problems in macOS High Sierra?

[ Edited ]
★★ Novice

thank you! Party hat finally. hopefully it'll be fixed soon Disappointed

Message 84 of 155 (2,263 Views)

Re: CAS problems in macOS High Sierra?

★★★★ Novice

Thank you so much! Hopefully it will be fixed soon

Message 85 of 155 (2,147 Views)

Re: CAS problems in macOS High Sierra?

[ Edited ]
★★ Novice

@Bluebellflora

Hi, sorry that I haven’t answered earlier. I’m from Finland and I’m not completely fluent in English. Hope you will understand. Anyways, here is some information about my iMac:
macOS High Sierra 10.13.5
Model: iMac (21,5- inch, Late 2015)
Processor: 1,6 GHz Intel Core i5
Memory: 8GT 1867 MHz DDR3
Intel HD Graphics 6000, 1536mt

Hopefully those help. It would be extremely wonderful if this glitch can be fixed! Thank you for helping!

Message 86 of 155 (1,877 Views)

Re: CAS problems in macOS High Sierra?

@jjansku01

Thanks Standard smile As you can see from @SimQARobo's reply, EA are aware of the issue, fingers crossed it gets fixed.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Message 87 of 155 (1,863 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

[ Edited ]
★★ Novice

MacOS High Sierra 10.13.6

MacBook Air 13 Inch 2017

Processor 1.8Ghz Intel Core i5

8 GB 1600 MHz DDR3

Intel HD Graphics 6000 1536 MB

No antivirus

I repaired 2 times and reinstalled 4

No mods/cc

First thing installed on this laptop

No updates

No origin or game updates

Trackpad on MacBook

EPs: Get to Work, Get Together, City Living, Cats & Dogs, Seasons

GPs: Outdoor Retreat, Spa Day, Dine Out, Vampires, Parenthood, Jungle Adventure

SPs: Perfect Patio, Vintage Glamour, Backyard, My First Pet, Movie Hangout

No Touchscreen

1440x900

Most of the time mail or safari

Origin in game is enabled

Message 88 of 155 (1,755 Views)

Re: CAS problems in macOS High Sierra?

★★ Novice

Can we please be given a time frame of when this will be fixed? Or a refund..... Like I love my MAC but i have spent so much money on sims.. Do I need to purchase a PC to play my games now??

Message 89 of 155 (1,606 Views)

Re: CAS problems in macOS High Sierra?

@zendercourtney

This still seems to only be affecting a small amount of Mac users and is being caused by something on the Mac side, not the game side. Could you reinstall your OS and see if that helps?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 90 of 155 (1,595 Views)