April 2018 - last edited April 2018
When i try to launch origin, the dot under its icon signifying its open will appear and the icon will bounce, howewer, it just dissappears and the icon stops bouncing, giving me no error message. Yes, i ran the origin reset tool and i tried creating a new admin user. I have the min specs, at least i think.
April 2018
@Bluebellflora i've heard you are a mac specialist so i tagged you
April 2018 - last edited April 2018
Me and my girlfriend has the exact same problem on both of our computers after the update. I have tried everything in the MAC troubleshooting guide and the EA support isn't helpful at all...
April 2018
After you ran the Origin reset tool what happened when you double clicked on the Origin icon to open it again? Did it take you through the set up process for Origin? Did it ask you for your password to install the Origin Helper Tool?
Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
April 2018
Here are my specs. I have tried all of the things in the troubleshoot guide. One thing I noticed when I was trying to fix this issue was that there is no Origin files under /Library/Application Support. Might that be the problem? That Origin doesn't install all necessary files?
If I run the Origin Reset Tool and then start Origin, I get prompted with the Terms of Agreement. I then accept the terms of agreement and then Origin just closes and it is the same issue again. I start Origin, it pops up on my Dock, it jumps 2 times and then just closes.
April 2018 - last edited April 2018
Ive added some screenshot to the original question
After i ran reset origin it asks me if i accept terms and conditions, i clicked yes and it closed immediatly after.
Also i use AVG
April 2018
Thanks both for your replies
Can you completely turn off your antivirus and try again?
Are you running any antivirus or 3rd party firewall?
April 2018 - last edited April 2018
Yes I am running Malwarebytes. I tried uninstalling and then installing Origin and running it, still doesn't work.
April 2018 - last edited April 2018
April 2018
Ok, bit bizarre. Can you work your way through all the suggestions in the Mac Origin help thread - https://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/m-p/5371659#M3386
Try flushing the DNS and checking your proxy settings first.